Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified March 18, 2023

Amazing customer service

You guys were amazing from start to finish, if i had questions they were answered so quickly and payment was so fast…thank you soo much

Insurer: Furkin

By: Jamie

Useful
Verified March 18, 2023

Customer service is outstanding

I am new to the Furkin community but when setting up my pups policy, I found the customer service to be outstanding. The agent was so kind and worked quickly to get me answers to my breed specific questions. Gave me confidence I made the right choice in choosing Furkin!

Insurer: Furkin

By: Tiffany

Useful
Verified March 18, 2023

Friendly and answered all my questions.

Friendly and answered all my questions.

Insurer: Trupanion Canada

By: Kirsten

Useful
Verified March 18, 2023

I likedthe rapor and helpfullness with the ladyon the phone

I likedthe rapor and helpfullness with the ladyon the phone

Insurer: Trupanion Canada

By: Anne

Useful
Verified March 18, 2023

Fantastic!

Although we have had Trupanion pet insurance for several years, fortunately we have never needed it. When our little pup got sick, we were amazed how quick and accommodating Trupanion was in processing our benefits. Thank you so much, Terry and Kathy Sturgeon

Insurer: Trupanion

By: Terry/Kathleen

Useful
Verified March 18, 2023

everyone was kind and courteous and was concerned for my pet Shiloh's well being

everyone was kind and courteous and was concerned for my pet Shiloh's well being

Insurer: Trupanion

By: Dawn

Useful
Verified March 18, 2023

Excellent company

Excellent experience with this ins company

Insurer: Trupanion

By: Susan

Useful
Verified March 18, 2023

I had a good experience. Representative answered my questions and was friendly and helpful.

I had a good experience. Representative answered my questions and was friendly and helpful.

Insurer: Trupanion

By: Carol

Useful
Verified March 18, 2023

Enrolled easilu

The experience went smoothly and all my questions were answered.

Insurer: Trupanion

By: Ron

Useful
Verified March 18, 2023

Cat-loving staff give personal attention

The phone staff were really helpful and they were obviously cat lovers.

Insurer: Trupanion

By: Howard

Useful

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