Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Signing up was very easy as well as customizing my plan
Signing up was very easy, as well as customizing my plan
Insurer: Trupanion Canada
By: Anick
Great Experience
Always very quick and efficient response from Trupanion.
Insurer: Trupanion
By: John
Slightly tricky
It was simple and easy. I did have to call because I didn't know how to use my promo code. The representative was super nice and told me where to go.
Insurer: Trupanion
By: Auntrice
Trupanion is the best!
Trupanion is very professional and prompt. Iâve had some claims submitted that were approved within hours. They also communicate frequently while working on a claim- a great experience for me to have Trupanion. ????
Insurer: Trupanion
By: Susan
Toy Poodle diagnosed with Heart Problems
Thank You Trupanion for your Excellent Service, our Little Toy Poodle was just Diagosed with Heart Problems, Trupanion has helped us tremendously with our Insurance Claim, it is so appreciated, Trupanion is Fast, Caring, Kind and Very Understanding of our dogs needs, even down to the Medication he has to take. Thank You SO MUCH for all your Kindness, Concern and Help!! You are the BEST!!
Insurer: Trupanion Canada
By: Vicki
Amazing customer service
You guys were amazing from start to finish, if i had questions they were answered so quickly and payment was so fastâ¦thank you soo much
Insurer: Furkin
By: Jamie
Customer service is outstanding
I am new to the Furkin community but when setting up my pups policy, I found the customer service to be outstanding. The agent was so kind and worked quickly to get me answers to my breed specific questions. Gave me confidence I made the right choice in choosing Furkin!
Insurer: Furkin
By: Tiffany
Friendly and answered all my questions.
Friendly and answered all my questions.
Insurer: Trupanion Canada
By: Kirsten
I likedthe rapor and helpfullness with the ladyon the phone
I likedthe rapor and helpfullness with the ladyon the phone
Insurer: Trupanion Canada
By: Anne
Fantastic!
Although we have had Trupanion pet insurance for several years, fortunately we have never needed it. When our little pup got sick, we were amazed how quick and accommodating Trupanion was in processing our benefits. Thank you so much, Terry and Kathy Sturgeon
Insurer: Trupanion
By: Terry/Kathleen