Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Solid pet insurance
Transparent coverage, reasonable pricing, easy to use portal, real people answer the phone, prompt reimbursement. I've had pet insurance for years and have never had to use it until now. Grateful we have Spot. Get your pet insured before issues come up and keep them insured!
Insurer: Spot
By: Kristofer F
Good service as always
Good service as always
Insurer: MetLife
By: Mary Christopher
Trying to get ahold of someone today…
Trying to get ahold of someone today I've tried multiple times and I have been waiting on over a total of 1.5 hrs today just trying to talk to someone in the billing department, but have been on hold I haven't spoken to one single person. I'm extremely frustrated
Insurer: Sonnet
By: Tamika Hawes
Nadine was so patient and helpful
Nadine was so patient and helpful . She answered all my policy questions and educated me on my 2 new policies. I’m very impressed with FETCH .
Insurer: Fetch
By: DS
The claim process is easy and great customer service
The claim process is easy. I've had to speak to someone a couple of times, but both times the agent was very helpful and knowledgeable.
Insurer: MetLife
By: Julie Bedwell
Tries to deny claims
They're an insurance company that does everything they can to deny a claim. Did you bring your pet to the vet after noticing strange behaviors and symptoms? Well according to them, that's just a "routine checkup" that doesn't qualify for insurance, even if your pet is prescribed medicines and/or a diet.
Insurer: Embrace
By: Steven Li
Absolutely horrible company
Absolutely horrible company! I am stopping payment thru my credit card company as I am locked out of their website, can't upload claims, when I did upload one a few months ago, they are denied and no one ever answers the phone. Their website has been down for over a month. Horrendous.
Insurer: Pets Best
By: melissa
Great customer service
Great customer service, app so easy to use.
Insurer: MetLife
By: customer
Amanda was incredible
Amanda was incredible! Not only did I receive all of the information I needed regarding my coverage and potential claims, she was also personable, helpful, and genuine. It was a pleasant call to insurance, which I think is quite rare!
Insurer: Fetch
By: EH
Great customer service. 10/10
Both representatives I spoke to were fantastic. Honestly wish I’d seen this sooner so I could tell you their names, but I tossed the paper I wrote them on.
Insurer: MetLife
By: Garee