Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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these people suck
man if i knew something the old vet set 5 years ago would screw us on our end we wouldnt of paid all that money for years my dog had bad teeth i knew that but i thought they would cover what happen in 2023 not what a doctor said 5 years ago her eye and cheek bad so we paid for that and her teeth next day and we paid that but again for a vet saying tar tar 5 years ago so enjoy our money customer service was awesome but the answer sucked now we have to pay back 2400 because they declind us :) u have been warned watch out
Insurer: Fetch
By: trixie
these people suck
man if i knew something the old vet set 5 years ago would screw us on our end we wouldnt of paid all that money for years my dog had bad teeth i knew that but i thought they would cover what happen in 2023 not what a doctor said 5 years ago her eye and cheek bad so we paid for that and her teeth next day and we paid that but again for a vet saying tar tar 5 years ago so enjoy our money customer service was awesome but the answer sucked now we have to pay back 2400 because they declind us :) u have been warned watch out
Insurer: Fetch Canada
By: trixie
Easy Process
Healthy Paws has been great to work with since I added it on my two girls 6 years ago. It's simple to submit a claim and they pay out very quickly. One of my girls had to have surgery on both of her CCL tears and Healthy Paws reimbursed us the next day after submitting the invoice.
Insurer: Healthy Paws
By: Ashley
Very easy
Very easy. I called to ask a question and they we beyond nice and friendly!
Insurer: Furkin
By: Kimberley
Rep was informed and it was an efficient set up process.
Rep was informed and it was an efficient set up process.
Insurer: Trupanion Canada
By: Mary
Ten Years of Complete Satisfaction
Always fair and great people.
Insurer: Trupanion
By: Linda
Easy to signup! Great Customer Service!
Easy to sign up. Called and asked questions and had immediate responses in an extremely timely manner
Insurer: Trupanion
By: Zachary
Excellent customer service.
Excellent customer service. Very polite and friendly. Explained everything very well,
Insurer: Trupanion
By: Kathryn