Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Janet was very helpful with all my questions, she and the company actually cares about animals
Janet was very helpful with all the questions I had and there were plenty of them; plus she seemed like she and the company actually care about the animals. Was very thorough, no matter how small or big the question. Clarified lots of questions about all the different insurances available. Appreciated the specific breakdowns and honesty plus kindness.
Insurer: Furkin
By: Trisha
Very happy and will recommend Furkin!
Prompt services! Very happy and will recommend Furkin!
Insurer: Furkin
By: Grace
Super fast claims processing
Easy to use. Super fast processing. Good communication. Hank is happy and healthy now!
Insurer: Furkin
By: Katelyn
Recommandation +++
Excellent service
Insurer: Trupanion Canada
By: Gaetanne
Charlee,Trupanion has made a difference!
Excellent service! Never had an issue!
Insurer: Trupanion Canada
By: Pearlene
Service
Good customer service
Insurer: Trupanion Canada
By: Keith
BostonBailey
Great customer service
Insurer: Trupanion Canada
By: Ryan
My cats broken leg covered!
It was very quick and easy. My cats broken leg was covered immediately. Charges not covered were explained (pill pockets). Overall a great experience.
Insurer: Trupanion Canada
By: Chantal
Fast!
I've had pets plus us for years. I have found lately that the turn around times for a claim is getting a lot faster. It says they process claims within 20 days, in the past I've waited over that period and had to send emails to get my claim back. The last couple claims I've put through have came back in record time (10 days).
Insurer: Pets Plus Us
By: Celene
Worst Pet Insurance/experience
I have Healthy Paws for my 8 year old mixed breed dog, have paid my ever increasing premiums on time every month without complaint. Have had this insurance policy since he was 12 weeks old and have only had 1 claim prior to this last one. Submitted claim after $8500 TPLO surgery, received and email and update on their app that my claim was processed and approved and I would have my reimbursement in 3-5 days from 02/14 - called on 02/28 because I had not received my reimbursement. Was told that the agent was going to put me on hold while she looked into it further as she could not see any notes that the reimbursement was actually issued, call was then disconnected. Called again and was told, "well, we are at the mercy of the USPS, so not our fault if you didn't get reimbursement". After speaking to multiple levels of supervisors, best answer I could get was, "we will open a finance case, no idea how long it will take for them to start working on it or get the new reimbursement out to you". Asked for a call back from someone in finance and was told I would get one within 48 hours. Did not get a call, then got an email from a customer liaison manager who advised she ensured my claim was escalated to finance and if I wanted a call back, to give her dates and times. Responded with my dates and times (any day, any time between 0800 - 1700 EST). No call. Called again this week and was told case was not escalated and the the Customer Service Liaison I was speaking to would escalate it. Unfortunately I am stuck with Healthy Paws now because if I change companies, the 2 issues he has had would be considered preexisting. Worst choice I ever made was Healthy Paws
Insurer: Healthy Paws
By: Cathy
Latest 1 comments
Cathy, We understand the frustration that comes with a reimbursement issue. This is definitely not how we like to do business and apologize that our customer service did not meet your or our expectations. The reimbursements were sent out on our end as soon as your claims were reviewed and completed. Unfortunately, we have no control over the checks once they are in the hands of the postal service. We want to assure you that your case remains a huge priority for our team. Your replacement checks were mailed on 3/8. You should have received an email from our Billing and Payments Team confirming this on 3/7. The Healthy Paws Team