Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

71,493 total


Verified February 08, 2023

SO GLAD I STARTED TRUPANION W/ MY PUP!

Easy, fast, comprehensive.

Insurer: Trupanion

By: Kim

Useful
Verified February 08, 2023

Excellent Chat Service

excellent customer service on chat with Jenn

Insurer: Trupanion

By: Audrey

Useful
Verified February 08, 2023

I have had always a good experience

I have had always a good experience

Insurer: Trupanion

By: Linda

Useful
Verified February 08, 2023

I’ve never had any problems with Trupanion and they are quick with settling your claims

I’ve never had any problems with Trupanion and they are quick with settling your claims

Insurer: Trupanion

By: Kischa

Useful
Verified February 08, 2023

Thank you!

It was easy getting me kitty signed up. I was given clear information on plans and the rep was knowledgeable in helping me pick the right plan!

Insurer: Trupanion

By: Shannon

Useful
Verified February 08, 2023

Newbee

prompt service and a follow up call to be certain I had no questions. Payment arrived in my account within 24 hours of claim processing.

Insurer: Trupanion

By: Susan

Useful
Verified February 08, 2023

Excellent Service!

Prompt, professional service. Claims were easy submit and telephone customer service answered all my questions in a very friendly, helpful manner. I am very happy I have Trupanion for Bogey.

Insurer: Trupanion

By: Mark

Useful
Verified February 08, 2023

quick and easy way to submit claims and good customer service

quick and easy way to submit claims and good customer service

Insurer: Trupanion

By: Mayra

Useful
Verified February 08, 2023

Trupanion is the best!

Quite impressed as to how quickly the claims submitted by the Vet were settled.

Insurer: Trupanion

By: Daniel

Useful
Verified February 08, 2023

Glad we signed up early in our dogs life

Trupanion is quick and courteous, always helpful and friendly to talk with if there is a question. I'm so glad we signed up when we did, 12.5 years ago!

Insurer: Trupanion

By: Roberta

Useful

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