Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amber was so friendly and helpful it was a wonderful experience.
Amber was so friendly and helpful it was a wonderful experience.
Insurer: Trupanion
By: Karen
AWESOME customer service!
AWESOME customer service! Great coverage for my Frenchie at very reasonable prices!
Insurer: Trupanion
By: Stephanie
Delenie was extremely knowledgeable and personable.
Delenie was extremely knowledgeable and personable. She provided a great deal of information in a clear way.
Insurer: Trupanion
By: Laurie
Friendly helpful
Friendly ,helpful
Insurer: Trupanion
By: Ingrid
Friendly and Professional
Friendly and Professional
Insurer: Trupanion
By: Gini
Excellent
Gentlemen was very friendly and very helpful. Sounds like a great plan to help care for our furries in time of need.
Insurer: Trupanion
By: Julie
Great rates.
Great rates. New program in florida is a no brainer. Felt like Meghan went above and beyond giving me personal contact info to update her with changes. Whole process took around 20 minutes and it was super easy.
Insurer: Trupanion
By: Eileen
Your pet deserves Trupanion!
I always recommend Trupanion to friends and family. My claims are always approved for what was promised with insurance plan. I'm very pleased and impressed.
Insurer: Trupanion
By: Stephanie
Trupanion only for my Jackson and Jemma!
I cannot be more pleased with the ease of submitting claims and the quick responses and completion of the claim. I have both of my fur babies insured with Trupanion and I do not hesitate to recommend Trupanion to friends and family.
Insurer: Trupanion
By: Betsy
Need to appeal
I have already recommended Trupanion to more than one friend. I was dismayed at my claims experience because each invoice was handled and reported on separately, which was confusing to me. It was difficult to follow the amounts deducted to meet the deductible and the line items that were disqualified for some reason. I do not understand why exam fees were disqualified when they were part of diagnosing the illness and treating the illness as subsequent visits were made to the vet. How can the vet prescribe treatment without an examination? The exam costs on the bills I submitted were not for a health and wellness visit. They were for an undiagnosed illness that after 1 1/2 years was finally diagnosed as Cancer! These visits were costly. I don't know how to submit an appeal and frankly, talking to someone on the phone is very difficult since I lost my furbaby to this horrible disease and even putting the invoices together and submitting the claim was traumatic. I would like to have someone call me to discuss this. Thank you.
Insurer: Trupanion
By: Katherine