Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great value
They do everything they promise and pay the bills.They promise to pay. We are so thankful to have this insurance on our precious service dog. We have saved so much money on this.Insurance
Insurer: MetLife
By: Kaye Jones
Signing Up
Aileen was awesome over the phone! My transaction was very smooth!
Insurer: Fetch Canada
By: Ariel Paul Rupa
Karley was very helpful
Karley was very helpful. She answered all my questions and I had a much better understanding of what the plan offered. I was able to sign up with confidence. Thank you Karley!
Insurer: Fetch
By: Tracy
Easy to understand
Had to call once and switch to the desktop version the app wasn't working but received assistance, wish the app was more reliable.
Insurer: Spot
By: Karen B
Josh
Josh was above average with the help given to me, he helped me getting the required documents together in order to insure my little Daisy. Please keep him in your employment, he is very pleasant and knowledgment,
Insurer: Fetch
By: Joy Vanlandingham
Great Service
My claim was handled quickly and payment processed promptly. Much better service than last year.
Insurer: MetLife
By: Susan Fraser
It was difficult to find the starting…
It was difficult to find the starting point for my questions initially. I had to go through an email link instead of from the home page.
Insurer: MetLife
By: KATHERINE DYSON
Great nurse advice line for your pet
Great nurse advice line for your pet. Reimbursements fast and easy. No surprises.
Insurer: Spot
By: Heather Duke