Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Good communication and claim quickly…
Good communication and claim quickly paid
Insurer: Pumpkin
By: Spotz'
Thank you Abe for your assistance
Thank you Abe for your assistance. I’ll be sure to reach out to you once I know the situation with my kitty Kenny!
Insurer: Spot
By: Christina Racelis
Best pet insurance ever
When I called to get, I don’t know if it’s called preapproval but the equivalent of preapproval for my dog surgery I was told yes absolutely it would be covered submitting the claim was so easy and I received reimbursement of 90% within 3 to 7 business days no questions asked no delays.
Insurer: Pumpkin
By: Christina Kissick
Very efficient
Very efficient, simple process, immediate payment. Couldn't ask for a quicker response and delivery.
Insurer: Pumpkin
By: Michael Micciche
Quick claims
Claims are easy to file & are quickly decided. An Explanation of Benefits explains what was approved or disapproved & why. The staff is always friendly & helpful.
Insurer: Pumpkin
By: Crafter
Pumpkin is tops in my book
Getting pet insurance was the best decision of my life, and Pumpkin has been phenomenal! The reps are all so helpful and kind and the claims process is super easy. I have it set up to get reimbursements deposited directly into my account and their turn around time is quick. So grateful Pumpkin
Insurer: Pumpkin
By: Debbie
Human quick and responsible
Every time I called for information a human answered the phone woohoo and was able to give the necessary help and info I needed , their response time is quick and reliable usually with in a day !!!! The insurance money and coverage was also within 24 hours I was totally impressed ! I am so glad I use them thank you
Insurer: Pumpkin
By: Annette
Timely reimbursement
Timely reimbursement. Web site easy to manange. Service great and professional.
Insurer: Pumpkin
By: Rita sommer
Excellent Response to service claims.
Excellent Response to service claims.
Insurer: Pumpkin
By: Barry Henderson
Excellent Insurance For Your Pet
I had the pleasure to work with McKayla with ordering a prescription for my dog. She made it very easy and had everything taken care of within minutes. I then worked with Meagan in the insurance department for getting invoices sent to me and that went off without a hitch as well. I would recommend Fetch insurance to anyone looking to insure a pet. Fetch is doing everything they said they would and the people behind the scenes are very professional and courteous.
Insurer: Fetch
By: Paul