Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Emily
This is by far the BEST experience I have ever had with an insurance company!!!! Thank you so much!! I only wish others were half as decent.
Insurer: MetLife
By: Emily
Healthy paws is hands down the BEST pet insurance
I don’t know where to begin besides I will not choose anyone else. They are there for you when you submit a claim. They answer all your questions and claims are complete within a reasonable time frame!!!! Thank you for everything and making it so my fur babies are being cared for when WE need it most!!!
Insurer: Healthy Paws
By: Kelly
Very Happy with Trupanion Insurance
I have had Trupanion now for three dogs I have owned. For all three of them, Trupanion has been excellent to work with and honest with their coverage. The dog I have covered now is an Alaskan Malamute that had one significant surgery that was over $5000. Pre- approval with Trupanion was extremely easy and I was reimbursed quickly and fully in line with the coverage I have purchased. Additionally, my pet had a minor surgery that required biopsies. Trupanion figured out (independently) I had been overcharged for more biopsies than had been submitted for testing. Trupanion straightened everything out with my vet to include getting me a refund for the additional biopsies charged erroneously. I am impressed, and will readily admit my dog has better insurance than I do as a professional.
Insurer: Trupanion
By: Derek
Wonderful and easy to use insurance
I have a 1yo Cavapoo. He is a happy and healthy little boy, but we had two incidents with his tummy last year that ended up expensive. At the time, I was moving and out of state, so it was nice to not worry about how much it would cost to help him, because I knew Healthy Paws had his back. It was super easy to file a claim and I had the reimbursement within a week of submitting. They even reached out to check on him shortly after. I was referred to Healthy Paws from a colleague and now I recommend Healthy Paws to any pet parent.
Insurer: Healthy Paws
By: Lucinda
Sympathetic
My pup had 2 cruciates done within 2 months and I received amazing service, helpfulness and knowledge based responses everytime I called in asking questions. Submitting claims was easy and all questions were answered quickly.
Insurer: Pets Plus Us
By: Diana
Very satisfied new customer.
Because Tammy was very helpful and answered my questions.
Insurer: Trupanion
By: Paula
Customer service
Customer service
Insurer: Trupanion
By: Chris
Excellent customer service.
Excellent customer service. I understand how to file a claim on line an it was easy to submit.
Insurer: Trupanion
By: Jayson