Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service associates are always…
Customer service associates are always friendly, and they don't drag their feet when it comes to processing claims. I would highly recommend
Insurer: MetLife
By: customer
On 10/11/25 Robin provided Excellent…
On 10/11/25 Robin provided Excellent customer service!!
Insurer: Pumpkin
By: Gloria Martinez
THE LAST REPRESENTATIVE I SPOKE TO…
THE LAST REPRESENTATIVE I SPOKE TO RESOLVED ALL MY DIFFICULTIES I HAVE BEEN HAVING FOR MONTHS SUBMITTING MY CLAIMS TO YOU ALL. I AM SO GRATEFUL TO HER FOR HER DEDICATION, DILIGENCY, PATIENCE AND WORK ETHIC. I HAVE BEEN FRUSTRATED AND SHE WAS THE ONLY ONE WHO PROVIDED A SOLUTION.
Insurer: MetLife
By: HUMMINGBIRD
The claim life cycle is too long for…
The claim life cycle is too long for review and takes way too long to make a decision and pay out a claim!
Insurer: MetLife
By: Danilo Riggio
pay claims promptly and answer their phones
customer representative was extremely patient and answered all my questions
Insurer: MetLife
By: Karen Kirk
Positive experience
Good customer service when I was confused how to submit the claim. Claim was processed quickly.
Insurer: MetLife
By: customer
It such a pleasure doing my business…
It such a pleasure doing my business with your company. Very prompt and inviting . Thank you.
Insurer: MetLife
By: Carol Hubbard
Worst customer service ever
Worst customer service ever. Do not get this insurance. There are much better options.
Insurer: MetLife
By: customer
1,2,3, easy steps for pet insurance
This was the first time we looked for pet insurance for our new little puppy Keala. Amanda was able to answer all of our questions. Her attitude towards us was amazing and positive. After our conversation, my why and I were very comfortable getting a policy for Keala. Keep up the good work. Thanks...
Insurer: Fetch Canada
By: Marc