Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Great customer service
Great customer service. They also process claims in a timely and sufficient manner.
Insurer: Embrace
By: Timothy Hartwig
Easy and fast
Easy, fast application. Quick response time.
Insurer: Nationwide
By: customer
Agent was very well versed in the Pet…
Agent was very well versed in the Pet Insurance coverage for my 2 cats. He answered all my questions and made sure all my questions were answered.
Insurer: Nationwide
By: Eric
I couldn’t tell if I made a purchase or…
I couldn’t tell if I made a purchase or not. And. No info on how to use the insurance I bought
Insurer: Nationwide
By: customer
Met life is there for me
Met life is there for me. I had PetsFirst but since Metlife took over the claim process is easier and the policies are customizable for your individual pet needs. I have 6 pets insured and that gives me peace of mind.
Insurer: MetLife
By: Tara Broida
Linda was amazing helping me process my…
Linda was amazing helping me process my claim quickly and without issue
Insurer: Pumpkin
By: Tim
Quick response
Quick response. Accurate. Caring personnel.
Insurer: ASPCA
By: Carol Hall
pet insurance
The service was very good, it's a shame that the insurance didn't return a single cent.
Nationwide is an excellent Pet…
Nationwide is an excellent Pet Insurance company. They are very informative and make the members and pets very happy.
Insurer: Nationwide
By: Lorna Thompson
Pets Best Insurance is Dependable, Economical and the best thing you can do for your pet
"In the past I would pay all vet bills out of pocket. I didn't really consider insurance. However, after repeatedly ending up in situations where I went into debt for veterinary bills, I decided to go for insurance. I opted for Pets Best because I liked the coverage and the monthly cost was reasonable. Recently my cat suddenly became ill. It was three weeks of running to vets, including the ER. After my deductible of $250, Pets Best paid 80% of each claim. Removing the worry about overwhelming vet bills helped in my decision making process for my cat and allowed me to make decisions where I wasn't focused on the financial burden in the same way that I had been in the past without insurance. If I had opted to put my cat through expensive treatments, that would have also been covered. It was a relief to be able to make that decision based on what was best for my cat, not the financial burden. I would (and do) highly recommend Pets Best to any pet owner. They process claims quickly and when there is a delay you are notified via email. I feel this is one of the best investments you can make for your pets. "
Insurer: Pets Best
By: Sophia