Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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THE WORST!
I submitted a very simple $90 claim for a urinalysis because my cat was showing delayed urination. It was initially denied because they said they didn't receive drs notes. I got them the doctors notes and 6 weeks later, as well as 4 phone calls and three emails later (all a huge waste of my time not even worth the $90), them claim remains unprocessed. Meanwhile, they have not trouble extracting $126 from me every month for their monthly fee. Save your money. DOn't waste it on this scam of a company.
Insurer: Pets Best
By: Sparrow
It is easy to submit your claims…
It is easy to submit your claims online. The claim is reviewed and your money is deposited directly into your account. It helped pay for my pug to get a cancerous mole/ tumor removed. Thank you!
Insurer: Spot
By: Kelli
Great customer experience
Convenient and great customer experience.
Insurer: MetLife
By: customer
I submitted a claim for my pets and I…
I submitted a claim for my pets and I received a quick response. I am really happy with MetLife and the service of life insurance for pets. Thank you again.
Insurer: MetLife
By: sav_customer
Justin was awesome he brought me in the…
Justin was awesome he brought me in the right direction during a confusing time.
Insurer: Fetch
By: Bobby K.
Quick to answer and fix an issue with a…
Quick to answer and fix an issue with a mailing address.
Insurer: Spot
By: Betsy
So far so good
So far so good. This is our first year with Met Pet. We had one issue where we’re told to expect a check in the mail, but never got it. Met redid the whole thing and we received it. I have recommended it to others.
Insurer: MetLife
By: customer
Always very quick to respond
Always very quick to respond. Thank you!
Insurer: Pets Best
By: Consumer
as a single furr-parent
as a single furr-parent, who himself can NOT afford health insurance...SPOT really came through when my little one fell ill. filing a claim was simple and straightforward...even better, SPOT paid the claim quickly! means a lot for a cat dad who is struggling to make ends meet on the day to day...I will be a SPOT customer for life!
Insurer: Spot
By: Dr.J