Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Decision Ever — So Happy I Switched to Fetch!
I just wanted to share how wonderful my experience was with Samantha from Fetch Pet Insurance. Her customer service was absolutely amazing — she was kind, patient, and so helpful every step of the way. It’s rare to find someone who goes above and beyond the way she did, and it made me feel so valued as a customer. I’m truly happy to be part of the Fetch family and so grateful for the care and support I received! Thank you Samantha!
Insurer: Fetch
By: Lizett Vega
4 paws up for Embrace
4 paws up for Embrace! I've had dogs my whole life and finally tested out pet insurance with one of my dogs, who happened to need ACL surgery. I was skeptical that pet insurance would cover this without a lot of hassle, but to my surprise, Embrace did! They covered my dogs surgery without any hassle and did so quickly. I'm sold on pet insurance after this experience and would recommend Embrace. Thank you Embrace!!!
Insurer: Embrace
By: Tonia and Maple
very positive experience…
I’ve had a very positive experience with ASPCA. They have never denied a claim, never asked me to provide extra documents, and never created any unnecessary fuss. Every claim I’ve submitted has been processed quickly—usually within a week to 10 days. The process is simple, straightforward, and reliable. It’s reassuring to know I can count on them when I need support.
Insurer: ASPCA
By: Lan Cao
Reimbursement without the fight!
I have had Embrace insurance for three of my dogs. Although with each animal the first claim took a little longer(but still within a 7-10 days), each subsequent claim has been dealt with quickly and efficiently, on some occasions, the same or next day! This gives great peace of mind knowing that "fighting" with my pet insurance for reimbursement is not on my radar when dealing with my ill pet. This is much appreciated . Highly recommend
Insurer: Embrace
By: michelle egland
The representative was very knowledgable
The representative was very knowledgable and explained everything very well, answered all of my questions and provided all of the pricing info I asked for. He explained the plan in simple terms and provided susinct detail.
Insurer: Nationwide
By: Jeff Baloun
The person I spoke with was very…helpful
The person I spoke with was very helpful and was able to resolve the issue very quickly.
Insurer: MetLife
By: Kim
Fast and easy process and very friendly…
Fast and easy process and very friendly service
Insurer: Nationwide
By: Cindy
D.
I adopted a cat just before Christmas last year and immediately purchased Pets Best insurance for her. On the very day that the policy was active, she began showing symptoms of what I thought was a UTI. I brought her to the vet not knowing if the visit would be covered on day one of the policy. That day I received the sad news that my cat had lymphoma. Over the following 3 weeks before she passed away, she had an emergency visit, xray, ultrasound, and several medications and vet visits. The cost was overwhelming. I was concerned about the ease of the claims since everything happened so fast. Submitting a claim was so easy on the app, although there were several attempts that failed due to issues with the app. Eventually I was able to start the claims and from there Pets Best took over. They explained the benefits regarding what would be covered, what would go towards the deductible, and what was not covered by the plan. They also cancelled the policy and gave me a pro-rated refund for the annual premium. I received my refund and the claim payment very quickly. After a very sad situation, I was glad to have insurance to cover some of the cost. I would definitely use Pets Best again.
The customer service was great and my…
The customer service was great and my claim was processed quickly. Thank you
Insurer: Pumpkin
By: David V.
Submitting a claim is easy and quick!
Submitting a claim is easy and quick! Quick response regarding our benefits or response regarding the claim. Easy!
Insurer: Embrace
By: Ricki Rios