Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Fast response from care team
Very impressed with the quick response in answering email query
Insurer: Furkin
By: Lee
good customer service user-friendly claims system good coverage not constantly raising the rates
good customer service, user-friendly claims system, good coverage, not constantly raising the rates
Insurer: Trupanion
By: Laura
Finally made the decision
Chrissy, the person who I spoke to, was very calming, clear and friendly.
Insurer: Trupanion
By: Christine
Happy with Trupanion
Good policy and easy sign up.
Insurer: Trupanion
By: Tedd
Great customer service and coverage.
Great customer service and coverage. Saved my dog so many times!
Insurer: Trupanion
By: Brittany
Best Pet Insurance!
I have always had good experiences with Trupanion.
Insurer: Trupanion
By: Bill
Enrolling in your insurance service.
I received very good service while enrolling.
Insurer: Trupanion
By: Kathy
Kathryn was great all-around.
Kathryn was great all-around. She provided efficient, competent help and was a great communicator and friendly.
Insurer: Trupanion
By: Laura
Very happy with Trupanion
Very quick response and easy to submit paperwork.
Insurer: Trupanion
By: Beverly
Nancy Re Bella
Customer service person was very helpful and understanding. Told me all that I needed to know and explained everything.
Insurer: Trupanion Canada
By: Donna