Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I am so happy with Spot pet insurance
I am so happy with Spot pet insurance. Customer service is awesome and they save me so much money. I will recommend them to everyone.
Insurer: Spot
By: Dana Christopher
Reassurance
I am always so reassured using Embrace. I don't have to think about covering my dog's care because they are so responsive and make invoice submission very easy.
Insurer: Embrace
By: Anastasia & Pedro
Fast Claim Completion/ Reimbursement
Prudent was quick with responses and needed information in order to smoothly complete the claim. Must note you have to have a medical visit within a year of a claim otherwise it will not be approved.
Insurer: Prudent Pet
By: treylondtgmail.com
Pets Best Has Helped Me A Lot
I have been told by many people that pet insurance wasn't worth it but I can never take a chance on my dog's care. I got him Pets Best since he was 4 yrs old I never used it until this year, four years after, when he got very sick and had to be admitted at an ICU. I'm so grateful to have Pets Best bec I didn't have to second guess any recommended treatment, any follow up treatment. Now he's doing a lot better but still need constant follow up and meds. I would not be able to do this and may have to make a decision I wouldn't want to if it was not for Pets Best. Thank you so much!
SASHA LEVITIN LOVES ❤️ PETS BEST
I have been more than happy with pets best insurance my dog Sasha was a very healthy dog and I got the insurance from a recommendation for my chiropractor and 6 or 7 months later when he was a young dog still he developed diabetes and it developed into a process of many different doctors visits a whole different bunch of test and x-rays and a whole conglomerate of situations ranging to cataract surgery to hospital stays Etc and pets best has been more than wonderful taking care of everything I'm more than happy with the care they've provided as far as paying for his unexpected health issues I highly recommend them they've been wonderful and I think it was a blessing that I was able to have them prior to his diagnosis.
PetsBest is aptly named! It is the BEST for my pet.
Unfortunately I once again had to use Murfee's PetsBest insurance. Murfee at some people food that had a tiny amount of onion powder and garlic powder in it but it was enough for her to become very ill. Murfee was in the ER for 2 nights so we had quite the hefty bill. PetsBest came through for us once again with flying colors. I submitted all the vet records from the ER and after doing their due diligence PB paid their 90% no questions asked. I totally hate that we have had multiple claims this year but I totally love that PetsBest has come through for us each time. What a blessing it is to know that I will always be able to afford the best possible veterinary care for my beloved pup."
Insurer: Pets Best
By: shelley
Worth Every Penny
I will forever be greatful for Pets Best team. They helped me make my Dobermans last month happy. He was diagnosed with DCM soon after he turned 3. for 8-9 months if it was not for pets best insurance I would not have been able to efford everything he needed. The turnaround on the claim process was very quick. the claim process itself was very easy and straight forward. He passed away couple of days after turning 4 and the only thing that helped me get through the grief was the fact that I knew with the help of pets best insurance we did everything possible to make his last couple of months as happy as possible. Thank you Pets Best from the bottom of my heart. I have recommended this insurance to all of my friends and will definitely get it myself again as soon as my next family member arrives.
Quincy Johnson ( Pomeranian)
Pets Best is the best! I work for the animal hospital of Tiger Point ! I recommend PETS BEST TO ALL MY CLIENTS!!! Best service and best pay out with no hassles! Iv had pets best for 2 of my pets for 8 yrs with NO PROBLEMS ! Thank you for all you do and how easy it is to submit claims !
Satisfied Customer
"We have had a good experience with Pets Best. When we were looking for Pet Insurance last January for our Bentley...A English Cream Golden, we did quite a bit of research on the different insurances available to us and decided on Pets Best because of the selection of choices offered to choose from, as well as the positive reviews and we felt the cost was reseasonable. We have had to make claims a couple of times during this first year and are very happy with the claim process and turnabout time for reimbursement. Bentley is not our first pet, but insurance for a pet is. At this point we will probably continue with Pets Best. Of course we hope we will not need to submit anymore claims over the years but we feel so much better knowing that if we do, we can recoup some of the cost because Vet care is so expensive! i will end by saying that customer support is super!"
Rabin & Ronin
Customer service outstanding. Spend the extra money upfront and get the comprehensive plan. Take out the max with all benefits. Took my 2 German shepherds 8 weeks old and 10 weeks old to my lifetime veterinarian for their first visit . Received almost every penny back.