Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Everything went smoothly and your representative was friendly.
Everything went smoothly and your representative was friendly.
Insurer: Trupanion
By: Monica
Got all the information I was looking for sent to my email.
Great customer call service with Sophia
Insurer: Trupanion Canada
By: Carole
Friendly and knowledgeable.
The person whom I talk to was very nice and helpful.
Insurer: Trupanion Canada
By: Louise
Very satisfied with Trupanion!
Trupanion was fast, fair and efficient dealing with my claim.
Insurer: Trupanion Canada
By: John
Great pet insurance
I have 3 Pom mixes, ages 5 thru 14 yrs. Emergencies happen, I have submitted a few claims and they have been approved without any hassle. I would highly recommend Metlife pet insurance.
Insurer: MetLife
By: Jeanette
Ease of filing claim
I was very pleased with my total experience with Metlife Pet Insurance from the initial call, all my questions were answered, to filing the first claim. I feel I made the right choice with Metlife.
Insurer: MetLife
By: Pat
TOTAL SCAM!!! COMPLETELY SMOKE & MIRROR S
This company should be put out of business.. they have every excuse not to pay a claim.. it is completely impossible to speak to anybody above a mere tell a representative who works remotely at home all across the country.. you cannot contact their supervisors or bosses.. they don't have any names to give you.. they only have PO boxes for addresses and they don't even know the name of the president or manager or owner of their company.. you can't complain to anybody.. you can't speak to anybody.. and you can't reach the AKC who they've paid to use their name.. because the AKC does not care.
Insurer: AKC
By: Robert
The Best In The Business
Awesome customer service and great insurance plan
Insurer: Trupanion
By: Matthew