Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pets Best - A Great Pet Health Insurance Company
"Pets Best has the best claims processing in the business. The submission is very easy and submitting bills takes only a minute or two. Once the claim has been submitted you can follow the progress online at Pets Best. The company turns even complicated bills around very quickly and claims are paid directly to my bank electronically. My dog Jack, had ACL surgery followed several years later by spinal surgery and both these very large claims were handled perfectly and my reimbursement was paid quickly without comment. My relationship with Pets Best has always been first class and I encourage all pet owners to include Pets Best whenever they are looking for a new pet health insurance relationship! Sincerely, Jack the dog and Harry Chenoweth the dad!"
A Life Saver
I have been with Healthy Paws for 9 years and counting and they have never disappointed me. "I've been using Healthy Paws Pet Insurance for a while now, and their service has been nothing short of excellent. The claims process is straightforward and quick, and their customer support team is always helpful and kind. Knowing that my pet is covered gives me peace of mind. Highly recommend!"
Insurer: Healthy Paws
By: Diana
Less Stress and Major Relief
I’ve had Healthy Paws Pet Insurance since my dog Rain was just 3 months old, and they’ve consistently been an incredible partner in keeping my pup happy and healthy. From the start, every claim I’ve submitted has been processed quickly and without hassle. Most recently, my dog suffered a torn CCL and needed TPLO surgery—a major procedure. Healthy Paws not only approved our claim without delay but paid it out in just 8 days. In the middle of a stressful and emotional situation, their fast and compassionate service was a huge relief! We have strong accident and illness coverage through them, and knowing Healthy Paws is by our side gives me peace of mind that my dog will continue to live a high-quality, active life for years to come. I can’t recommend them highly enough. If you’re considering pet insurance, this is the company you want in your corner.
Pets Best is the BEST!
"After being with another pet insurance company for 16 years, we switched our 2 dogs to Pet's Best last year. Our process of filing claims, receiving reimbursement, understanding decisions and the value of coverage is exceptional. Making the switch helps us help our pets even more!"
ENDLESS paperwork request and stalling of payment on claim
ENDLESS requests for revised paperwork since they stall on reviewing your claim and then say they need ‘new’ doctors notes. All this for an allergy shot reimbursement. God forbid I have an actual large bill to review. They will stall for months and most likely deny. I am going back to Lemonade, this is a joke.
Insurer: MetLife
By: Heather
Pets Best is Really The Best!
I purchased a policy as soon as we adopted our puppy at 4 months. The application process and policy options were easy and clear. The explanation for every item eligible for a reimbursement has been clearly communicated. Lastly, the process of submitting a claim has been very easy as well!
Long term illness
Great service
Insurer: Pets Best
By: Karen
We love pets best
After 20 plus years of owning dogs we only had one or two issues. We decided it is time to be protected after 2 years our 3 year old mix breed was diagnosed with lymphoma we are able to do treatments since we have insurance. They have been super quick on claims and answering our questions. We also love their 24hr help line and have used it multiple times when we are debating on going to the ER or not. We will never not have insurance and I am recommending pets best to everyone i know
Great service
Pets Best was easy to sign up for, and they made it easy to submit a claim. I appreciated the no-fuss transparency - there were no hidden surprises and everything was concluded within the expected timeframe. When my pet passed away after an illness and I submitted the invoice, they covered the treatment costs at the policy rate, and automatically cancelled my plan and refunded me my pro-rated monthly fees without being asked. I plan on using them again if we adopt another pet in future, and would recommend them to anyone looking for reliable coverage.
Insurer: Pets Best
By: Irma
Dog owner
This is by far the worst insurance company to ever work with. They make it virtually impossible to file a claim, their website does not allow for uploads, and they will not process claims without. The email link they send doesn't work! They are a scam and a fraud and I would cancel or not apply! All my money was wasted making them rich while I never got reimbursed except 25 dollars the first well exam. After that I've never been able to actually complete and file a claim !
Insurer: Hartville
By: Jason
Latest 1 comments
THE “WORST” IS PUTTING IT LIGHTLY! Hartville ranks up there with scammers!