Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent experience!
Hannah was excellent and was so helpful during the setup process, I would highly recommend.
Insurer: Embrace
By: Dawn
Early Cancellation fee was ridiculous…
Early Cancellation fee was ridiculous but I expected it to be so. I waited out my insurance period, now to stop it from renewing I can only call in to cancel, everytime i’ve called i’ve waited for over 30 minutes to get through to someone and still haven’t been able to speak to a single person. Shitty insurance schemes in order to keep you paying in an endless loop since you can’t cancel any other way. Tried calling at different times of the day and still no changes. Insurance was cheap and was what I needed but anything other than that has been a terrible experience. Then again it is the insurance industry.
Insurer: Sonnet
By: KE
Fast response
Fast response. Compared to others I've tried Met is the best.
Insurer: MetLife
By: Dominic Martello
Quick and easy great pet insurance
Quick and easy great pet insurance
Insurer: MetLife
By: Rob Delgiorno
Always easy to submit claim
Always easy to submit claim. Only had to call once on prior claim. If there was a place to add notes to the claim adjuster it would be helpful I recommend MetLife pet insurance to many people not knowing what insurance to choose for their pets.
Insurer: MetLife
By: Charmaine
Easy to upload and the turn around is…
Easy to upload and the turn around is most often quick.
Insurer: MetLife
By: Allison Minowa
Amanda was an ANGEL
Amanda was an ANGEL! Very helpful and took care of my concern. I do believe she needs a PAYRISE..
Insurer: Fetch
By: RoeDonna Mertens
Great experience with Fetch customer service!
I just adopted a kitten and was unsure what pet insurance would be best for her needs and my budget. I called Fetch customer service and spoke with Aileen. She answered all of my questions and even gave me a discount! Aileen was great, and I feel much more at peace now that my kitten is covered:)
Insurer: Fetch
By: Miranda Hertzog
The quick turnaround once I turn on my…
The quick turnaround once I turn on my claim and in the expert knowledge of the people if I have questions
Insurer: MetLife
By: Robin Baum