Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Great Experience
Loki was not feeling well and was drooling, which is not normal for him. The next morning, I called and got him into the vet to get checked out, which included an exam and labs. After his visit, I was able to easily file the claim on the app including uploading a copy of the invoice/receipt. It took less than 5 minutes. Payment was in my account about 3 weeks later, which I consider an acceptable time frame. I received an email once the claim was filed, an email a couple week later apologizing for the extra time it was taking (again I did not think it was too much time), and finally an email with the EOB. Pets Best makes filing the claim easy, and keeps you informed. I am very satisfied with the experience (other than Loki being sick) and love having the peace of mind knowing that if Loki or one of my other cats get sick or injured that they are covered
Great Claim Experience
"I am so thankful for Pets Best. Making the claim was so simple, and they responded very quickly. I feel secure knowing I have them to help me with my pet's health needs
Easiest Insurance To Use
This is the 1st pet I’ve ever had that I’ve used pet insurance. I’ve never needed to file a claim before, but the ease of the process has made it 100% worth it. My dog has allergies we are learning, typically I would have stressed about having to deal with the cost sometimes associated with it. But having pet Insurance with kind and caring agents, and representatives that genuinely want to help has been such a relief. They made the claim process easy, kept me informed, and notified me with an explanation of benefits, and when reimbursement was made. I’ll always recommend Pets Best to fellow pet owners!
“Insurance That Doesn’t Suck”? Think Again.
“Insurance That Doesn’t Suck”? Think Again. Lemonade proudly markets itself as “Insurance That Actually Helps” and “Insurance That Doesn’t Suck” — but my experience has been exactly the opposite. I purchased pet insurance to protect my dog, Ellie, and instead was met with a series of frustrating, borderline absurd claim denials that make it clear this company is far more committed to avoiding payouts than supporting pet owners. Ellie needed surgery for a fractured tooth — something explicitly stated in their policy as covered if caused by an injury. Yet Lemonade denied the claim, claiming the fracture was due to periodontal disease, with no definitive evidence to back that up. When I challenged this and offered to provide clarification from my vet, I was told the record “didn’t support” coverage — unless I personally tracked down and resubmitted more proof. So much for help. Separately, Ellie’s eye and ear infections were denied as “pre-existing” based on seasonal allergy notes from months before — even though there's no way to prove these new conditions were caused by the same issue. According to Lemonade, any past symptom means nothing remotely similar will ever be covered again. That’s not reasonable — it’s predatory. Lemonade’s entire process feels engineered to deny coverage through technicalities and generalizations. It’s exhausting, disingenuous, and absolutely does not live up to the promises in their branding. I’ve canceled my policy, and I’ll be warning others: If you're looking for pet insurance that actually helps — Lemonade isn’t it.
A+++++
"I highly recommend pets best insurance for your fur babies. They are highly responsive to you and your fur babies needs. Claims process is fast and efficient with a fast pay out direct to your checking account!"
Insurer: Pets Best
By: Tami
Insurance Claims for Cat Bile Duct Obstruction
Our cat, Boots, had a bile duct obstruction requiring removal of her gallbladder. Pets Best was phenomenal throughout the entire process. Submitting a claim takes no more than 2 minutes on their app and claims decisions are communicated within usually no more than 2 weeks. For simple claims this communication comes within days. We're thrilled with the service of Pets Best!
Pets Best is REALLY The Very Best Pet Insurance!
Pets Best helped make a very difficult time so much easier for me after my kitty was diagnosed with FIP! I was able to give Pacino the best treatment because of how quickly they paid the claims! Thank you Pets Best!
Pet's Best
Sayrebrook Veterinary and Crown Veterinary Hospitals were wonderful. Pet's Best insurance was efficient and fast and paid my claim without any issues.
Healthy Paws is GREAT Pet Insurance!
Recently, my 6 year-old dog Oliver was diagnosed with severe chronic degenerative valve disease, severe mitral regurgitation, with ruptured cord of the anterior mitral valve leaflet. I called Healthy Paws to confirm the claims filing process and got a very knowledgeable and friendly customer service representative who easily explained the process to me. Since then, I have filed multiple claims and all have been reviewed in a timely manner with prompt payments to follow. I am very happy I chose Healthy Paws as an insurance provider, and will recommend them to all my pet-owning friends and family!
Insurer: Healthy Paws
By: Fawn
Claims
Pets Best does a great job keeping me updated on the process of my claim. If it's taking a little bit longer than normal, they e-mail me and inform me of the reason. However, most of the time my claims are processed within a week. Great job the folks at Pets Best are doing