Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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when Vet Bills add up
easy to navigate app send claims with . timely response
Insurer: MetLife
By: Lillian
Nadine was great!
Nadine was very helpful in explaining policy options and getting me set up for my new puppy. I would highly recommend having Nadine help you when obtaining Fetch Insurance. Thank you, Nadine.
Insurer: Fetch
By: Sandy Reidenbach
Choose Healthy Paws
Every claim is seamless and always an immediate response; great follow-up and customer service. Reimbursement is usually one or two days, which is unheard of. Highly recommend using Healthy Paws!
Insurer: Healthy Paws
By: Suzanne W.
Charged for 4 months instead of 2 months advance payment
While buying the auto & tenant insurance, I was told that I need to make 2 months of advance payment. However, my CC was charged twice and I was made to pay 4 months of advance payment. On reaching customer care on chat, they were reluctant to check and resolve the issue. Rather than, they were pressing the fact that the payments for balanced months has been adjusted accordingly. Sonnet needs to understand that they need to adhere to their commitment while making purchase of the policy.
Insurer: Sonnet
By: Rajib Kumar Das
MetLife Pet insurance easy to use and…
MetLife Pet insurance easy to use and make visits to the Vet affordable
Insurer: MetLife
By: Tom D
I filed the claim on Sunday and got…
I filed the claim on Sunday and got reimbursed on Wednesday. Quick and easy. I will say, whenever I need to speak with a customer service representative, they are some of the most friendly and helpful folks I have ever encountered.
Insurer: MetLife
By: Tom
My experience was awesome
My experience was awesome. She was very professional answer all the questions.
Insurer: Pumpkin
By: Reginice
Claim process was simple and payout was…
Claim process was simple and payout was quick. Last thing I needed after dealing with a medical emergency with both of my dogs was any complications or push back from the insurance Co. Thank you for living up to your end of the bargain.. much appreciated
Insurer: Spot
By: Patrick Hopkins