Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,742 total
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Great experience working with Trupanion
easy to process claims and communicate with Trupanion
Insurer: Trupanion
By: Shanna
Easy sign-up
Easy, friendly
Insurer: Trupanion
By: Sarah
Excellent service.
Excellent service.
Insurer: Trupanion
By: Victor
Most of my experience with Trupanion has been positive over the years I have had policies.
Most of my experience with Trupanion has been positive over the years I have had policies. Jessica was very helpful yesterday.
Insurer: Trupanion
By: Ann
Trupanion quick to respond!
Quick to respond on whether the claim is approved or not.
Insurer: Trupanion
By: Tami
Representing was knowledgeable friendly and patient answering all of my questions.
Representing was knowledgeable, friendly and patient answering all of my questions. The only reason I did not score perfect 10 was for higher pricing and need more flexible options. Overall, I am happy with my choice as there were so many providers to choose from.
Insurer: Trupanion
By: Lawanda
Roxie feeling great, so I feel great!
Roxie needed surgery to remove two lumps on her body. The process with Trupanion was simple, seemless and pleasant. I'm glad we are members. I recommend Trupanion to all, and especially to new born pups.
Insurer: Trupanion
By: Jeff
Trupanion has always processed my claims quickly.
Trupanion has always processed my claims quickly. Katie was very happy to assist me with my questions.Even though my question involved the policy, Katie asked about both of my fur babies by name!! That spoke volumes!!
Insurer: Trupanion
By: Sandra
Excellent clear communication and service
Excellent costumer service & processing of claim is smooth & fast!
Insurer: Trupanion Canada
By: Mary
good attitude
Good service always there for you
Insurer: Trupanion Canada
By: Denis