Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Journey's Health
Pets Best is so great in processing our claims, and keeping us updated on our insurance. We are so pleased with the Pets Best Insurance which helps us with our older dog. Invaluable assistance.
Head to 🐾 coverage
"Whether it's routine or emergent care, Pets' Best Insurance has been supportive, reliable and communicative, and we thank you!"
Pets Best is best!
Our 17+ year old Miniature Schnauzer just passed away. We bought her health insurance policy when she was 9 weeks old. Though I know that no similar policy exists today but our long experience with Pets Best was the best experience we have ever had with any health insurers human or pets. They paid all of her claims without dispute or questions which in the last year included her hydro and laser therapy which kept her mobile until she passed. She had access to the best specialists including her cardiologist, ophthalmologist, neuro, internist and general vet. Despite her increasing medical bills as she aged that far exceeded the premiums they always paid her claims and allowed her to enjoy a long, happy and healthy life We and Cooper thank Pets Best for being there.
Grateful
They were very fast processing and reimbursing claims for my dog. they also reached out by email to see how my dog was feeling. it was very easy to upload copies of my receipts. I was very happy that I have the insurance to pay for the medical needs for my dog.
Everything is a pre-existing condition
This company has the worst customer service. I have been running in circles trying to get more information on why my pet’s claim was declined. Each email and phone call they give me the same general answer of “it was a pre-existing condition” but when I ask how this is determined and show proof that it was not a pre-existing condition they cannot give me any information. They will deem everything pre-existing so they do not reimburse anything. Customer service is all run by bots so it is extremely difficult to talk to a real person.
Insurer: Fetch Canada
By: Meg
Won't pay claim
Submitted claim. Embrace wanted more details from the vet, also from the first vet that they required a wellness check when we adopted the dog from the shelter. Paperwork submitted but they wanted more. There is no more. Dog with us less than a year, from a shelter, got wellness review when purchased policy for which I pay for one year coverage up front. They keep saying they want more paperwork. There is none and so they just have not paid anything on the claim and I am reviewing to suggest others stay away from this compay.
Insurer: Embrace
By: Bob
Pets Best IS Best!
Pets Best has exceeded my expectations and I highly recommend them for pet insurance. Their customer care is prompt, professional, and complete. Their website and app are easy to navigate and I really appreciate their service. It's been money well spent!"
Great pet insurance and claim process
Using this pet insurance and filing my claims were simple and reasonable.
Absolutely pathetic
Every time I submit a claim they say that they need more information and can't process my claim. Half the stuff that I submit for a claim they deny. I've been waiting almost 2 weeks for a refund and they keep saying that they need more information when the app won't even download on my phone. I've had countless problems with their app. I'm done. I'm about to just switch insurance companies.