Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great Experience
We've had Healthy Paws Insurance for our dog since the day we brought him home, and their service has been outstanding from the very beginning. Over the years, our pup has faced some complex medical issues, and Healthy Paws has been there to support us every step of the way. They handled all our claims promptly and professionally, and we were never caught off guard regarding the benefits of our plan.
Insurer: Healthy Paws
By: Steven D
Satisfied customer
I have had MetLife for about 4 years. When I signed up I had the animals on my policy for and a car. All of them were senior and one of my dogs had diabetes. Even though they didn't cover his insulin because he was diagnosed before I signed up they still counted everything else. My cat was diagnosed with kidney disease and my other dog has Cushing's disease. Everyone is them has had many very trips and not once have I had trouble receiving my money. They are pretty fast as well and the app is easy to use. My cat and my diabetic baby have passed and MetLife helps pay for euthanasia and cremation. You might have to come out of pocket at first, but you will get at least 80% back after your deductible. The deductible is only a one time fee for the year and not for each animal. I have my last dog who is 13 years old with Cushing's and her medication is expensive monthly, but with MetLife it is a savior. I have not had any issues and I always submit my invoices and very progress notes right away. It usually takes about 5 to 10 days at the most to get your money and it goes right into my bank account. I wish I would have had insurance when I had my other dog's because it definitely helps a lot. They cover a lot of different things, I recommend checking them out, you won't be disappointed.
Layla and her Stomach Issues
The entire claims experience with Pets Best for my dog Layla and her digestive issues was great! The online submission process of the claim was easy to follow and took only a few minutes, and I received an e-mail immediately confirming my claim was under review. Within 2-3 days I received confirmation of my claim with a full explanation of what reimbursement I was eligible for and why. The reimbursement was estimated to take 7-10 days, and I received my reimbursement direct deposited into my checking account in less than one week. Overall, a great experience so thanks Pet's Best!
My Fur Babies
So happy I chose Pets Best Insurance for both my fur babies. Everything is done with such ease from the vet’s side to the insurance part. The claims are always processed quickly and I never have to call anyone to find out when I’m getting my payment. It’s great when you have competent service from both sides. I couldn’t be any happier. Glad I chose Pets Best Insurance..
MetLife Pet Insurance The Scamming Company- Removes Reviews That Affect Them
MetLife The Scamming Company - Removes Reviews That Affect Them Company Will Remove Reviews As Well Second Time Sending in... MetLife The Scamming Company If you're considering MetLife Pet Insurance, save yourself the time, stress, and money—do not sign up. I got this insurance thinking it would help protect my dog, Atom, in the event of an emergency. That turned out to be a complete joke. Atom had to undergo emergency surgery for an intestinal blockage after swallowing a rope—an obvious accident. But MetLife denied the claim, saying it was a “sickness.” Let me repeat that: they claimed swallowing a rope is a sickness. How does that even make sense? And before even reviewing the claim, they tried to say my policy wasn’t active—a blatant lie. I had already paid and had full documentation proving my coverage was in place at the time of the surgery. I sent them five years of vet records, detailed surgical notes, invoices—everything they asked for. Still, they denied the claim. To make things worse, they advertise that claims are processed in 10 business days. Mine dragged on for almost two months. Two months of silence, delays, and back-and-forth nonsense, only to get a denial based on a totally made-up excuse. This company is the definition of predatory. They’ll take your monthly premiums and then twist reality to avoid paying out when it actually matters. The customer service is slow, unhelpful, and either uninformed or intentionally misleading. Based on my experience, it seems MetLife is in the business of collecting premiums and dodging responsibility. MetLife Pet Insurance is not just unreliable—it’s dishonest. If you care about your pets and your peace of mind, look elsewhere. This company failed me and failed my dog when we needed them most. Zero stars if I could.
TERRIBLE COVERAGE and TERRIBLE CLAIMS PROCESS
Do not use Pet's Best. They take your money and after a month-long process of easy claims, they reject them for no reason. Put your money elsewhere.
Insurer: Pets Best
By: Spencer
MetLife Pet Insurance The Scamming Company
If you're considering MetLife Pet Insurance, save yourself the time, stress, and money—do not sign up. I got this insurance thinking it would help protect my dog, Atom, in the event of an emergency. That turned out to be a complete joke. Atom had to undergo emergency surgery for an intestinal blockage after swallowing a rope—an obvious accident. But MetLife denied the claim, saying it was a “sickness.” Let me repeat that: they claimed swallowing a rope is a sickness. How does that even make sense? And before even reviewing the claim, they tried to say my policy wasn’t active—a blatant lie. I had already paid and had full documentation proving my coverage was in place at the time of the surgery. I sent them five years of vet records, detailed surgical notes, invoices—everything they asked for. Still, they denied the claim. To make things worse, they advertise that claims are processed in 10 business days. Mine dragged on for almost two months. Two months of silence, delays, and back-and-forth nonsense, only to get a denial based on a totally made-up excuse. This company is the definition of predatory. They’ll take your monthly premiums and then twist reality to avoid paying out when it actually matters. The customer service is slow, unhelpful, and either uninformed or intentionally misleading. Based on my experience, it seems MetLife is in the business of collecting premiums and dodging responsibility. MetLife Pet Insurance is not just unreliable—it’s dishonest. If you care about your pets and your peace of mind, look elsewhere. This company failed me and failed my dog when we needed them most. Zero stars if I could.
Horrific
Absolutely horrific dealing with fetch pet insurance. We have had insurance for our one dog for three years never had a claim. We recently got a puppy and decided to put her on the same insurance. Well she got cherry eye and we took her for surgery. Fetch denied us stating it isn’t covered. Then they sent us a link stating what isn’t covered. Basically everything that your pet needs is not covered. Needless to say we will be cancelling for our babies.
Insurer: Fetch
By: John
Best company ever
I’m not sure why this company has been given such low reviews because as far as I’m concerned this company is extremely excellent in the way that they have dealt with me. Customer service and processing any claims that I have submitted. All of my concerns have always been addressed immediately and kindly.
Fantastic company
I have never been so happy with an insurance company as MetLifePets! They have excellent customer service and the easiest processing of my claims. I am so happy that I have this company because they make dealing with anything regarding our Filo healthcare very easy and it’s affordable for all that we receive in our policy.