Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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LOVE
"I LOVE Pets Best, seriously I refer everyone I know to them. I have had several very large claims over the last few years (double ACL replacement on one dog, major liver surgery on another, & all 3 dogs being hospitalized for ingesting raisins), things that if I didn't have pet insurance I am not sure I would have been able to pay for and I am so so thankful that because of having Pets Best, I was able to say do whatever you have to, to save my babies. I have heard horror stories of other pet insurances denying claims or capping certain things at whatever amount. I haven't had that experience with Pets Best. I submit my claim, and within basically 2-3 weeks it is reviewed, paid and closed and the explanation of benefits is SO easy to understand. In addition to that special shoutout to CareCredit, because without them I don't know how I would've done it either. Pets Best lets you choose CareCredit for your reimbursement so they sent my claim paid amount right straight to my CareCredit card that I used so there is no hassle with it. Thank you thank you thank you!!"
Help In a Bad Luck Situation
"I'd only had my nearly 8-year-old rescue, Maya, for a couple of months when she began showing scary symptoms of an internal problem. After many expensive vet visits, cancer was discovered in multiple organs. Losing a great dog so quickly was awful! Getting substantial financial help from Pets Best made a horrible experience a bit easier to take. I found them to be a very good company to deal with."
Coverage
We adopted our fur baby in July 2024 and signed up for Pets Best immediately. It has been a game changer for us. Puppy had to have surgery at 8 months for a piece of cartilage stuck in his shoulder joint. Our coverage paid all but 10% for surgery, pre-op and post-op exams, and all of the medication he has needed for months. He is almost back to full use of his leg. We recommend Pets Best to all of our friends with pets and to those thinking of adopting.
Emergency visit
"My puppy broke her leg and had surgery to repair it. I submitted my claims hoping for anything that would help with the unexpected expense. The process was extremely simple, and I was satisfied with the outcome. "
Pets best Insurance
I couldn’t be more happy with my insurance for my little Maltese. I was pretty shocked when the insurance premium almost doubled, but my dog is sick and it’s not like I can drop the insurance. The claims process couldn’t be any simpler.
Very Dependable!
"I decided to get insurance for my senior dog Milo after finding out my other senior dog had cancer. He is now my last of the 3 dogs we had, and has been generally healthy most of his life since we rescued him. The claims I've submitted and were paid involved his preventatives and annual wellness visit at the vet. The Pets Best app was user friendly, so submitting claims were extremely easy. I received updates about my claim via email so I never had to wonder what came of it. This gave me an idea of how fast and dependable Pets Best was at insuring I was getting my money's worth, considering this is my first time getting pet health insurance!"
Smooth claim process
We have used PetsBest for my dog for almost 7 years. The claim process is very easy and explanations on the claim is clear as well. Definitely recommend the service.
Insurer: Pets Best
By: Teresa
Wouldn't have a pet without insuring it with Embrace
I have had wonderful experiences with them and have had them for over 10 years. I have never had an issue with any claims and submitting a claim is super easy. I have it set up so the refund goes directly into my checking and is there within days of submitting my claim. I tell everyone about Embrace. We were out to dinner with friends and I told the waitress who just got a new puppy to get Embrace. There will always be emergencies with pets. It's wonderful knowing Embrace has our backs.
The Best
"Having recently lost Hugo's brother, Doug, I was devastated when Hugo became ill. In something so difficult, Pets Best made the claim process so easy and really made a difference in my stress levels. I knew this was one thing I didn't have to worry about. Thank you."
Insurer: Pets Best
By: Amanda
Felix (and adopted parents) is a Fan of Pets Best
"It has been our pleasure to work with Pets Best for the past year on behalf of our Biewer Terrier, Felix, (now 15 months old). We signed on through our membership in the Military Officers of America Association. Felix has had some food allergy and GI inflammatory problems since last Fall and has had to be seen both by our regular veterinarian and some emergency veterinarians as well. We have submitted the respective claims to Pets Best and have been satisfied with the resultant decisions. Thank you, Pets Best !"