Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Excellent and Reliable Service !!!
I have no regrets about being a member of MetLife Pet Insurance. Filing a claim is incredibly easy. The customer service people are always there. The cost of the policy is fair compared to other policies and the reimbursement rate is very good. Our pup is part of the family so his health care mattered to us.
Insurer: MetLife
By: Clifford
Fraud
I received a renewal notice on February 24, 2024. I responded with; "Please cancel this policy at expiration on 4/30/2024". They didn't cancel the policy and debited my card for the premium. I forgot about and believed it was cancelled but they debited my card again for a 2025 premium. When I called to discuss, they said the renewal notice comes from a "do not reply" email address and they were sorry but couldn't help me. The email did not say "do not reply". I asked how I was supposed to know it was a do not reply email and the representative said she didn't know, but that's the way it is. THIS IS FRAUD and anyone working for this company should consider other employment with a company that is fair, honest and forthcoming. Many have trouble with claims and I can certainly understand why. This is a deceitful company!
Insurer: Fetch
By: Bruce
Excellent pet insurance
I am so glad that I chose healthy paws for my dogs insurance. My poor pup had cancer with 2 required surgeries. Thank goodness we had great insurance. Reimbursement is very fast and fair. This company goes above and beyond caring for their customers and pets! I highly recommend Healthy Paws insurance to everyone.
Quick and easy claims
My dog recently had to have eye surgery. The vet was able to put through the claim, and it was processed and approved very quickly - really helping to ease the stress of the situation. I was then able to submit supplemental claims for related vet visits prior to the surgery, and they were also approved quickly with no questions asked. Very satisfied with my first claim experience.
Insurer: Pets Plus Us
By: Ben
stay away from this insurance
I have been with this insurance for two years. I made 3 claims , 3 of them which i paid from my own pocket because my deductible was 200$ and they myst get sick more than once and then you are fully covered as long you pass that 200$ deductible. there is an increase in price i started 2 years ago at 40$ now i am at 78$. they will not listen to your concerns or any request. They will have any excuses or an argument for a price increase. In my case they said vet cost through the year and that is depends on the amount of dogs of the same breed in my area who goes to the vet. I just spoke to the receptionist at the vet when I picked nexguard for my dog she said that is just an excuse for them to raise the price, they say unlimited but there is a catch STAY AWAY FROM TRUPANION LIKE THE PLAGUE!!!
Insurer: Trupanion Canada
By: Marie-Eve
Pet’s Best IS the best!
When I was researching insurance for my new dog a few years ago I decided to choose Pet’s Best and am so glad I did! I thought the coverage options I could choose to carry that could include more than the average services and reimbursement % were really affordable. When I had to use the insurance and needed to put in for a claim, I had to upload documentation to the company for reimbursement thru their app (which is awesome!) on my phone and found it to be a very easy process! The communication you receive from them lets you know what’s going on with your claim and where it stands from start to finish. You don’t have to remind yourself you need to look into it what’s going on which is so nice! I highly recommend Pet’s Best! This is my first time having pet insurance and I couldn’t be happier with this company!
Insurer: Pets Best
By: Kim
Check old injury
I was concerned. Gracie was showing signs of discomfort from her injury with the coyote attack. They saw her and let me know everything was fine. I submitted a claim for the visit and within 10 days I was reimbursement. I am so glad I purchased this policy. They've paid for her surgery and all her visits.
Took forever to get my documents looked at and approved.
I had to send my invoices about 4 times before they were looked at and approved. I would get an email back, several days later saying "something was wrong with the invoices" and they couldn't fix it right now.
Insurer: Pets Plus Us
By: Crystal
Latest 1 comments
I’ve been fighting for three months to get my claims, I has to resend the same info multiple times. Then I heard nothing. Contacted them and spoke to someone. He says all was fine and a check was on the way. 2 weeks later I was again asked for the same information I had submitted three times. And the next day they sent me an email waiting since I haven’t sent it, they closed my claim. I’m changing companies I’ve had awful service. I shouldn’t have to fight for something I’m paying g for. I will also be changing my house insurance from them after this experience.
Pets Best exceeded our expectations.
"I never paid any attention to stories about filing claims for pet insurance until I needed to use ours. Suddenly, my social media groups were filled with disappointed pet owners who had filed claims with other pet insurance companies and were denied for various reasons. Judging by others' experiences, I was sceptical that we would even get our claim partially paid. That wasn't the case with Pets Best. Within two weeks, I received an email telling me that my claim had been processed and a payment was on its way to my bank account. They paid exactly as the policy outlined. I always thought pet insurance was too expensive, but when we needed it for a very expensive emergency situation, I was thankful we had it. Thank you for exceeding our expectations. Luna's mom."
Pet insurance
I am very happy to have Pets Best for my pets. They have fast reasonable processing time and fhe reimbursement about was very good. I had remended Pets Best to my friends.