Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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A great insurance plan
I have had healthy paws insurance for 11 yrs. Claims are processed quickly. First claim takes longer. Using the App is a breeze! Customer service has been excellent over the years. Human insurance could take a lesson from this pet insurance!
Insurer: Healthy Paws
By: Melanie
Josh was very helpful
Josh was very helpful in answering my questions, explaining my coverage to me and ensuring I had all the information I needed to pick the best policy for my needs. I enjoyed working with him.
Insurer: Fetch
By: Devon Geist
Embrace protects our family through good and challenging times
Our family has been protected by Embrace since Holly's "Gotcha Day". It's been 4 years now, with unwavering protection from Embrace to Holly's well-being. They kept their promise and covered Holly's healthcare needs, reimbursing all the vet and specialty cares. Holly went through TPLO on both hind knees, tumor on tail, and now back pain related to spinal disc infection and inflammation in the last 4 years. Embrace is there for us through all these. We are grateful for Embrace and will recommend them to anyone needing pet insurance.
Insurer: Embrace
By: R CM
Aileen was great!!
Aileen was professional, knowledgeable, and very easy to talk to regarding our policy. Thank you for your help Aileen! You were great:))
Insurer: Fetch
By: liz nels
New Policy with Lauren Morton
I setup my policy today with Lauren Morton. She was an absolute pleasure to speak with, very concise, patient and well-informed. She ensured I had a complete and thorough understanding of my policy and helped me decide on the best coverage for my 12 week old new Maltipoo pup. Wish I could speak with her every time I need to get in touch with Fetch! Outstanding customer service.
Insurer: Fetch Canada
By: Dan Bartlett
First of all thrilled to talk to a real…
First of all thrilled to talk to a real person and secondly, their insurance programs for pets are wonderful. Easy to submit claims, takes a couple of minutes and reimbursement occurs within two weeks. The wellness program is a great add-in to our emergency and sick policy allowing for grooming, wellness check-ups, food, etc. a great all-around saver. Love it.
Insurer: Embrace
By: Heidi
I thank God for PetsBest every day
I thank God for PetsBest every day! My poor dog has been so sick and without PetsBest we wouldn't have been able to continue treating her. This is one of the best things I could have ever done for my dog. Highly recommended if you have pets.
Insurer: Pets Best
By: Da Moff Man
Excellent
Communicative, responsive and efficient/timely processing of our claim. We considered several different pet insurance providers and thankfully chose to go with Pet's Best. We've told several people about our experience and recommend them highly!
Insurer: Pets Best
By: Hannah
Excellent Pet Insurance You Can Depend On
Pumpkin Pet Insurance has been excellent to work with. Their claims process is quick, efficient, and transparent, and reimbursements are handled promptly. It’s reassuring to know that my pet’s care is supported by a company that values both quality service and reliability. I highly recommend Pumpkin to any pet owner looking for dependable coverage and outstanding customer support.
Insurer: Pumpkin
By: Danielle
Peace of Mind…
Excellent customer service from fellow pet lovers! Easy claim process and fast reimbursement directly to your account. Peace of mind having this policy for my cat Molly, particularly as she gets older.
Insurer: MetLife
By: Janice Blacksmith