Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Horrible experience not just once but twice
MetLife pet insurance is a scam. I first had them in march of 2024 and filed my first claim taking my dog to check for ear infection but got denied because in Feb 2023 when spayed vet checked ears and needed cleaning wasn’t treated for infection in Feb but because had vet checked ears that was considered pre existing issue. I canceled policy however in August I signed back up . In April 2025 I took dog in the have ears checked and no infection just gave wash for ears but guess what it got denied saying pre existing condition dates back to 2024. I will never do business with MetLife and I suggest to anyone find another provider who cares and doesn’t deny for something that wasn’t diagnosed and then to deny a year later saying pre existing. Dogs get things like humans do we get ear infections etc but we don’t get denied by our insurance for something that wasn’t diagnosed a year ago as pre existing. Beware as I spoke to both representative and manager who told me I had to go through this appeal process and have my vet also write something. They are not helpful and manager I spoke to Dianna shouldn’t be a manager. I’m going with another provider who will care about my dog and the fact that I pay my bill monthly. Companies like met life shouldn’t be in pet insurance
Insurer: MetLife
By: Sharon
Pets Best is the best!
They always help make a trying time more bearable. With a quick review process, great communication, and clear explanation of determination.
Insurer: Pets Best
By: Michael
Easy and Quick Claims Process
My pets' veterinary claims are always processed timely by Pets Best. It takes a few minutes to file the claim online. Acknowledgement and feedback are provided quickly.
Thankful for Pets Best
I am so thankful I chose PetsBest for my dog. He has been having belly issues lately and it gave me such a peace of mind knowing I had Pets Best and could make the best decision for my dog without having to worry about money. Couldn’t recommend using Pets Best more!
Nationwide Pet Insurance has excellent customer service
I have had Nationwide Pet Insurance for over 10 years, and I have never had any issue. They have an easy to use website to open new claims and review the status of all claims. I have used the vet line for questions about issues with my dogs. My dogs are my family, and I would not work with a company that did not love animals and provide great customer service. My dogs are therapy dogs, so it is important to keep them healthy. Once I submit a claim, it takes about a week for the money to go into my account (I use the automatic deposit feature). I highly recommend Nationwide; based on cost, benefits and customer service.
Insurer: Nationwide
By: Vicki
Why I Recommend Pets Best to Every Pet Owner I Know
I can't thank Pets Best enough for the incredible support and services they provided to my wife and me during one of the most difficult times of our lives. Back in January 2025, we noticed a lump on the nose of our 14-month-old Australian Shepherd. After two weeks of uncertainty and no clear answers, the lump continued to grow, and the word "cancer" started to enter the conversation. It was terrifying. Right away, I contacted Pets Best, and the support specialist I spoke with was incredibly kind and reassuring. They let me know that Pets Best would be with us every step of the way. That gave us the peace of mind to focus on getting our dog the care she needed and explore every option our doctors presented. Over the course of three intense weeks filled with appointments and procedures, Pets Best kept their promise. As vet bills stacked up, they handled our claims efficiently, making a painful and stressful situation much easier to bear. Whenever I share this story, the first question I get is: "Do you have pet insurance?" Without hesitation, I proudly say, "Yes—we have Pets Best." Their policies are excellent, the claims process is simple and transparent, and their support team is top-notch. I've never been put on hold, and every question I've had has been answered quickly and compassionately. Since then, I've become a strong advocate for pet insurance and always recommend Pets Best to friends, family, and fellow pet owners. We now have the same policy for our new 14-week-old puppy—who, unfortunately, has already had a UTI and a broken leg—and once again, Pets Best has been incredible. They continue to make veterinary care easy, accessible, and affordable.
Much better experience than expected
"I work in the health insurance industry (People Health Insurance), so I know how many issues there are with getting claims paid. I expected the worst. I had just gone through a rather traumatic experience with my pet, and an emergency room visit, which was not cheap. I was glad to have Pets Best to help cover some of the cost. I provided my receipts, and there was no questioning, no follow-ups for additional information, no delays. It took a reasonable amount of time to get reimbursed, 2 weeks. So, it was a pleasant experience all around. Thank you Pets Best."
Insurer: Pets Best
By: Chris
Pets Best has saved Sally's life
She was diagnosed with terminal cancer over two years ago. Pets Best has kept her alive. Without their seemless coverage I don't know what I would have done. I can't thank them enough for the continuing help and support.
Easy Claim
Process of making claim was easy! Quick response!
Best Pet Insurance
Healthy Paws has exceeded my expectations. It is so easy to submit a claim, each time I do I can't believe how quick and easy it is. Their customer service is super helpful. My dog just had cataract surgery and they even covered that expensive bill without a hassle. AND they sent a follow up email to see how my pup was doing. Such great service! I would highly recommend them to anyone looking for pet insurance, Gina Earley