Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Wonderful
"Since the beginning, 4yrs ago when I signed my boy up, everyone I've encountered has been wonderfully helpful. Any questions I had were easily answered. The EOB were VERY easy to understand and beautifully detailed. Following the claims and submitting couldn't be easier!"
Great coverage with Pets Best
I’ve had great experiences since I enrolled our dog Willie in Pets Best. Excellent coverage! It takes so much of the worry out of going to the vet.
Great all the way around!
The app makes everything easy. Loading my records and submitting a claim was fast! All the items I expected were paid accurately and timely! We had no issues at all. The staus was updated and the the payment came quickly!
Claim for Sammie Tullis (Golden Retriever)
Very prompt review and payment our claim submittal. Very efficient and easy to use process!
Healthy Paws is the best!
Healthy Paws is the best pet health insurance. All pet parents need Healthy Paws. The coverage is great. Their service is great! We highly recommend.
Insurer: Healthy Paws
By: mike
Peanut
Our little guy had to have emergency surgery. I filed the claim on Pets Best App and it was extremely easy. Pets Best was extremely efficient in processing and paying the claim. They kept me informed during the process through emails and on the app. I am so happy that we chose Pets Best!
Pets Best is - The Best
"Unfortunately my corgi has had several health issues that have had to be addressed both at her regular vet and at the doggie ER. Her bills have been pretty hefty. Fortunately I insured her with PetsBest starting the day I got her from her breeder. PetsBest has paid exactly what I have expected based on Murfee's policy. Each claim has been paid very quickly and accurately. I am thankful for PetsBest and totally impressed by the quality of customer service. "
Insurer: Pets Best
By: Shelley
Don’t waste your money
They deny everything. And drive you to spend even more money to “cover” your pet and then they cover nothing. So in the end just pay out of pocket and hope for the best because they don’t care about you or your pet. They aren’t the PetsBest. They are only good for their bottom line.
Insurer: Pets Best
By: Kacey
Great Pet Insurance
"I have had Pet's Best for 7 years for 3 dogs. It is easy to file claims. I have never had a claim questioned/denied as long as the appropriate paperwork is attached to the claim. My 3 dogs have had expensive surgeries and I am SO thankful I have Pet's Best."
Scary situation made easy
I was hoping to pay my premium and never need to use the accident/ illness insurance. But, our dog possibly ingested some bad stuff. The vet and technicians all made the situation much more manageable. If they had been worried they didn’t Let on. But they were very honest with us and put us at ease.