Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
Other Categories
Pets Best is the Best!
Its so easy to use and has come through for us in hard times with our fur babies!
Great work!!!
Absolutely best decision I ever made was getting this insurance! Never had any issues with submitting claims and receiving reimbursements. The claims turnaround is extremely fast.
Pets Best: Safe, Reliable and Super Responsible!!!
This is my first time with pet health insurance. I've had a great experience with PETS BEST. It's easy to upload information, they respond quickly, and in less than a week I received reimbursement for the costs associated with my pet's last visit to the vet. They're great!
Claims
We have submitted a few claims for our Rottweiler puppy over the past few months. Every time the claim was reviewed, processed and refund deposited within a week. The one time the claim center needed more information they emailed me and I sent the additional information and the claim was processed! Excellent customer service and claim processing dept!
Healthy Paws Saved My Dog's Life
I can't say enough good things about Healthy Paws. I switched to them when my pup was 3 from another insurance that was outrageously expensive. Until last summer, I never needed insurance but then my pup got very ill with Cancer and needed surgeries and treatments. I would have not have been able to afford all of it without Healthy Paws. They covered so much and literally saved my pups life. I can't believe how easy it is to submit an invoice on their app and how quick the turn around time is. I have never had to wait more than a few days and sometimes i have had the reimbursement in my account next day! Thank you Healthy Paws for saving my pup and giving me more years with her.
Insurer: Healthy Paws
By: Andrew
Parent of Harley
"When your pet is sick it is so reassuring to have a company that understands how strenuous this can be emotionally and financially and to have them reimburse you in a timely manner means a lot and relieves some of the stress. thank you "
Insurer: Pets Best
By: Mary
Pets Best is really the Best.
We've been with Pets Best for five years now on the wellness plan, and we consistently share our wonderful experience with friends. The company offers responsive support, straightforward claims processing, and clear coverage. Before choosing Pets Best, we conducted a thorough analysis, and we couldn't be happier with our decision
Insurer: Pets Best
By: Mariana
A Lifesaver for Our Beloved Ripley
We’ve been fortunate to have Healthy Paws as partners in our dog Ripley’s life since he was a puppy—over 12 years now—and we truly can’t say enough good things about them. From the small bumps and scrapes along the way to the big, scary stuff—like Ripley’s recent emergency surgery—they’ve been there every step. Ripley became very sick and needed a 7-day ICU stay along with the removal of his gallbladder and spleen. We knew it would be a costly procedure, but because we had Healthy Paws, we were able to focus on what really mattered: making the best decision for Ripley's health without the added stress of wondering how we’d pay for it. Not only was the claims process incredibly fast and straightforward, but what really blew us away was the personal touch. They followed up with heartfelt emails checking in on Ripley and even sent sweet well wishes and “belly rubs” from afar. That kind of care goes far beyond what you'd expect from an insurance company. In a world full of pet insurance options, Healthy Paws stands out as rare and exceptional. They make sure that when your pet is sick—the scariest, most vulnerable time—you don’t also have to worry about logistics, coverage, or delays. They handle all of that with compassion and speed. We are so grateful for everything they’ve done and continue to do. Healthy Paws doesn’t just support your pet’s health—they love them like their own.
Insurer: Healthy Paws
By: Kate
Best recommendation!
I have had Healthy Paws Insurance for my dog for nearly 2 years. My dog just recently had a torn ACL (a CCL in dogs)--this was major surgery. I was in awe at how fast ( within 2 weeks) I was refunded from Healthy Paws. They covered 80% of a nearly $6000 surgery. They directly deposited the money into my account with no problem. Then they send me an email asking how he's doing. I am so grateful this company was recommended to me by a friend!
Insurer: Healthy Paws
By: Natalie
Claims process
I feel my claims have been processed in a timely manner. The website for submitting claims and checking on claims is very user friendly and easy to understand. I have been a client for 6 years and feel I have had excellent service.