Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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They make it easy and helpful when…
They make it easy and helpful when submitting claims.
Insurer: Embrace
By: Derek Whitton
Nadine made my experience fantastic
Nadine made my experience fantastic. Extremely knowledgeable and answered all my questions. Fantastic customer service
Insurer: Fetch
By: Maria R Perez
I have a dog with serious liver disease…
I have a dog with serious liver disease and have submitted multiple invoices, large and small to Embrace. They have consistently repaid me in a timely manner. This gives me a bit of comfort during a scary time. Thank you, Embrace!
Insurer: Embrace
By: Sandy
Filing a Claim
I was having difficulty logging in to file a claim. The customer service person was so patient! She advised me on how to best access my account so I could file a claim. I got into my account the first time after taking her advice and was able to submit my claim in about 2 minutes.
Insurer: Embrace
By: Mary Jane Anderson
Super-easy to submit claim
Super-easy to submit claim, the process has really improved, and reimbursement was quick.
Insurer: MetLife
By: Tom - Dog Dad
Awesome Agents & Full Coverage
Aileen was wonderful! She was so helpful and patient with me as I am a first time puppy mom. She informed me of some things I did not know, answered all my questions KINDLY, and made it such a positive experience getting insurance for my baby!
Insurer: Fetch
By: Melanie
The process is easy
The process is easy. I submit the claim and within a few days I hear back and the reimbursement is done.
Insurer: MetLife
By: Tanya
Quick to respond and easy to file a…
Quick to respond and easy to file a claim
Insurer: MetLife
By: customer
Embrace: Responsive and Excellent Coverage
Embrace has been responsive and covered a significant amount of the costs. I really appreciate the speed of review and the acceptance of the diagnosis.
Insurer: Embrace
By: David T
I just spoke to Abby
I just spoke to Abby, who was extremely helpful in answering my questions and resolving my issue!
Insurer: Pumpkin
By: Debbie Craig