Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fast replies. Always e-mail me promptly when they are…
Always e-mail me promptly when they are working on a claim and when it is completed.
Insurer: Spot
By: Cookie
These associates are kind and all…
These associates are kind and all really want to be helpful and are definitely animal sensitive
Insurer: MetLife
By: Katherine
Love MetLife Pet
MetLife pet makes submitting claims easy and hassle free. Anytime I have a question, the customer service agents are friendly, upbeat and really seem to enjoy what they do.
Insurer: MetLife
By: Erin
Hard to navigate website
Hard to navigate website. Should have a section for “other” so that clients can better explain why they are submitting a claim as some of the listed reason’s doesn’t seem to apply. Customer Service Rep was great however, the explanation given for questions asked didn’t really make sense when requesting mental information 2 years ago, when a claim for submitted/paid and that information wasn’t required.
Insurer: Spot
By: Vicki
For 10 years Embrace has been covering…
For 10 years Embrace has been covering Jack’s vet bills and reimbursing us in a timely manner. They were very sympathetic when they learned of Jack’s death from heart failure. I recommend Embrace for anyone needing a very good medical coverage for their furry friends. Larry Andrews
Insurer: Embrace
By: Larry Andrews
Always easy to communicate with Embrace
I was asked to write a follow up regarding submission of an invoice that got tweaked somewhere along the way. Was No problem whatsoever. Embrace made it easy to email a new copy without going through the rest of the process again. The claim was paid the same day. They were very helpful as they always are. We truly appreciate a business that is so easy to deal with.
Insurer: Embrace
By: susan s
Amazing
Quick and easy claim process. Customer service is easily accessible, friendly, and able to address concerns quickly. Would stick with MetLife forever
Insurer: MetLife
By: Customer G. L.
I spoke to customer service
I spoke to customer service . The benefits were explained to me. I recently upgrade my police to cover grooming which I really needed since I have my Maltipoo groomed every 4 weeks. I am pleased so far with this policy .
Insurer: Embrace
By: Sandy Schneider-Gonzalez
I love MetLife pet insurance!
I love MetLife pet insurance! Their customer support when choosing a plan for both my cat and dog was unmatched. They really helped select the perfect plan for us. Reimbursement is so easy through the app! I’ve never had a problem being reimbursed in a timely manner. Absolutely worth the money!
Insurer: MetLife
By: Katie