Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Midnight at ER Vet
A midnight spent in the veterinary ER is never a good time however you’ll do and spend just about anything to make sure your little dog is OK. Mueller veterinary Hospital is one of the best in Sacramento. They didn’t hesitate. They took my little 5 pound Chihuahua in since she had been throwing up and finally it looked like there was blood in her vomit. I rushed her to Mueller after midnight I was so stressed out about my dog. I completely forgot that I had insurance until the vet as she quoted the treatment plans asked me if I had insurance. It finally clicked. I said yes I have pets best insurance From a previous experience. I knew that I could know. Stop silently worrying about the cost and think solely about my little dog Daisy thank you Mueller and pets best for getting her back on the mend submitting my claim through pets best was easy and I had a check covering some of the cost within a couple of weeks
Great Company
I have had no issues with Pets Best Insurance. They handle claims quickly and if they are in need of additional information, they request it in a timely manner. Their claim submission is easy as are their EOB's to read. I can recommend them without reservation.
MetLife Pet Insurance
Very pleased with this insurance. We have had health issues with our puppy since we got him at 4 months and MetLife has been excellent with paying almost all of our claims in a timely manner. I have had to provide some additional information from our vet on occasion but now I know what to ask for before we leave the vets office. I am also just learning about the 60 to 90 day rule about submitting a claim which they do not make you aware of up front. Otherwise pleased with overall service and would recommend this insurance.
Insurer: MetLife
By: Bobbi
Felt protected — until pup got sick
We chose Fetch because it promised peace of mind. For years, we paid our premiums without issue. But after our dog was diagnosed with a chronic condition and we submitted a large claim, our coverage was downgraded at renewal—with no option to keep the plan we originally signed up for, even if we were willing to pay more. Now we’re left trying to afford ongoing medical care for a condition we assumed would be covered for the life of our pet. We can’t switch insurers because of pre-existing condition exclusions, so we’re essentially trapped with reduced coverage and rising costs. Fetch may offer decent coverage when your pet is healthy—but if your dog actually needs long-term care, don’t assume your plan will stay the same. I would advise anyone considering them to read the fine print carefully and ask specific questions about how renewal decisions are made.
Insurer: Fetch Canada
By: Alicia
Pets Best is the best in insurance coverage for your pet
"Pets Best is the first pet insurance I have ever had and I am so pleased with their service. Sadly my sweet kitty has been diagnosed with a heart murmur which means lots of vets visit and lots of vet bills. Pets Best makes this situation so much better, easy on line filing process and a fast claims processing with a direct deposit into my bank account. Very simple and easy to understand. It gives me piece of mind to know I will have help with my vet bills so I can put all my focus on taking care of my sweet kitty cat,"
Fast reimbursement
Always great service provided and the claims are paid fast. Thank you!
Insurer: Pets Plus Us
By: Byron
Quick, easy, and paid!
I had to take BOTH cats to the ER vet because I wasn't sure which one ate the missing strap from a camisole. I was stressed, anxious, afraid, and worried sick about my two little troublemakers, and dreaded the bill for them both. They're worth it, of course, but it was expensive and I had never filed a claim with pet insurance before and was afraid it wouldn't be accepted due to the many horror stories of pet insurance companies not reimbursing. I am so grateful to be able to say that everything that qualified to be reimbursed per the policy documents WAS reimbursed, and without counting the deductible, a $1200 visit only cost $300 in the end. I have called all of my pet parent friends and told them about Pets Best and the experience I had because we all view our pets as our kids, and want the best for them always. I have peace of mind knowing that the premium paid every month is going to an insurance company that has my babies' backs and WILL support the medical care they may need at any time. I am so thankful for PB and the ease of the claim process, especially in the midst of a stressful situation. I cannot say enough good things. This is my first experience with pet insurance and I am so glad I went with Pets Best.
Insurer: Pets Best
By: Miranda
Best Insurance
I have had Embrace pet insurance since 2017 on several different pets. Some have passed away and some have been replaced but Embrace has been a saving grace for me and has allowed me to give me babies the best care possible
Mom of 4
Fantastic! So responsive. Easy to file claims and payment is sent electronically to my account! Love Pets Best!