Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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My wellness exam was misread.I was told…
My wellness exam was misread.I was told it was read by an automated system. Still waiting on the correction. The representative was very helpful.
Insurer: Pets Best
By: customer
Outstanding Insurer
We insured our cat for three years with MetLife. We were delighted with the coverage and rapid claim payment. When we had to put our cat down owing to cancer, we were even more impressed with the firm. When speaking with the customer service agent about the cat's death, she was so compassionate and empathic. Plus, she ensured that the coverage was terminated on the cat's date of death and informed us of the amount of the pro-rated premium that we would get. In addition, we received a sympathy card from MetLife, as well as an e-mail informing us of free pet grief counseling that we could pursue. We would use MetLife again should we get another pet.
I am very impressed with Pumpkin
I am very impressed with Pumpkin. They have been very helpful and responsive. So glad I got the insurance.
Insurer: Pumpkin
By: customer
Ive been with healthy paws for 5 years…
Ive been with healthy paws for 5 years covering all 3 of my animals. I have one cat with allergies and a skin condition, my other cat who has been suffering threw urninary blockages and a husky that has had her fair share of emergency vet visits. I have never once had an issue with them or their process or payments. Everything runs so smoothly from beginning to end that I never have to worrie about taking my animals to the vet. This is probably one of the smartest decisions you can make for your animals. Mine will be healthy paws babies for as long as they live. Thank you healthy paws!
Insurer: Healthy Paws
By: Kori Allen Sanchez
Easy claim filing
Easy claim filing. Quick response and payment.
Insurer: Spot
By: Esther Adams
Claim submission
Always easy to submit a claim and claim support has been very helpful. This insurance has been very important and worth the investment!
Insurer: Embrace
By: Consumer
Great customer service and filing a…
Great customer service and filing a claim is so fast and easy ❤️❤️❤️❤️❤️❤️
Insurer: MetLife
By: LEANNA WESOLOWSKI
Nadine was a pleasure to talk to and…
Nadine was a pleasure to talk to and come up w the perfect plan for Charlies needs!!
Insurer: Fetch
By: Kelly McMeekin
Awesome, from beginning to end
From beginning to end, my experience reporting my dogs knee injury was wonderful. When I first called with questions, the rep was great and gave me correct information that held up throughout the claims process. I submitted the claim for my girls surgery about 8 weeks after she had it. I wanted to make sure I had all the receipts and that she was in the clear with her healing. (She’s doing GREAT!). I submitted the claim and was reimbursed (money in my account) within a couple days. It was reviewed and processed very quickly! I highly recommend Spot Pet Insurance. Their customer support folks are so kind and professional. They seem like animal lovers - very caring about our fur babies. It’s scary when our beloved pets are seriously injured. They seemed to genuinely understand and showed concern about that. Great people, great organization. And they came through for us - without scratching and clawing to resolution. 💕 I’m so grateful. We added a second pet to our policy, our 9 month old puppy.
Insurer: Spot
By: Beth
spot made filing my claim for my puppy…
spot made filing my claim for my puppy easy and stress free. The turn around was really quick and I was impressed with the coverage for an ER visit
Insurer: Spot
By: Mary Silva