Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Justin was great to talk to
Justin was great to talk to me and walked me through the policies and prices. He answered all my questions and called me back when I needed to decide.
Insurer: Fetch Canada
By: Greg Foster
I called and asked about the deducible
I called and asked about the deducible, if it was yearly or per occurrence. I was told it is once a year. I told the representative I noticed the deducible was taken out of my 2nd ER visit. When looking over my account it was noticed the date for the first visit the numbers were transposed. Customer service corrected the issue and was refunded the deductible back.
Insurer: Spot
By: Ann Galica
Quality Pet Insurance
We have used MetLife insurance for both of our dogs and have had a good experience with them. They review and reimburse for claims, and respond to appeals, promptly and have a very user-friendly website.
Insurer: MetLife
By: customer
Good experience
Good experience, easy to use website and responsive with the claims.
Insurer: Spot
By: AT
Excellent customer service
Excellent customer service. Although I have not needed to use insurance I feel I have the right plan for my baby. Customer service representative explained my plan and any add on details if needed. Will definitely recommend.
Insurer: Prudent Pet
By: melody.smothersgmail.com
Frustrated
I have been working with you guys to get a claim paid for over a month now. Everytime you requested additional information, I responded with that information far within the allotted time given, yet you still denied the claim for not responding to your request. So Frustrating. Now over a month later I am still trying to get the claim reviewed. Not the best experience.
Insurer: MetLife
By: Mike M
Great service
Efficient service most of the time. Easy to work with App for claims. Never have to argue for a claim. Trustworthy!
Insurer: Pets Best
By: NN
Excellent customer service!
The representative was very friendly and knowledgeable.
Insurer: MetLife
By: Terriz
Customer care
Filing claims was very easy on the MetLife app. Reimbursements on my expenses come back in a very reasonable timeframe. I use the app mostly, but when I have called they have been extremely helpful and professional. Great pet insurance!
Insurer: MetLife
By: Randy Mallinger