Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Pet’s Best is amazing!
Thank goodness for Pet's Best! Grizzly wasn't feeling right, I was at work so my husband took him to the ER vet and they brushed it off saying it was likely a Gl bug and did no testing. I got home from work and knew something wasn't right so l brought him right back and demanded they did further testing because I knew something was very wrong. Sure enough he had colonic torsion, a medical emergency that is life threatening and needs emergent surgical intervention. I rushed him to the only ER vet in the area with a board certified surgeon on call at 2am and by some miracle they saved him. He's alive and okay today. The vet bill was out of this world but thanks to Pet's Best I didn't have to think or worry about money because I knew they had my back. I could just focus on my Grizzly getting the prompt treatment he needed and a smooth recovery afterward which is how it should be. Thank you so much Pet's Best! The process is also incredibly easy and not daunting to submit your claims. It's just one less thing to worry about when you have other, bigger things on your plate with your pets.
Aspen
Our 8-year-old Great Dane was diagnosed with an adrenal gland tumor a year ago. Because of Pets Best she was able to get lifesaving surgery, without it we would have lost her within weeks. A year later, she was diagnosed with osteosarcoma and is now undergoing radiation and chemotherapy to help us have her here for as long as possible. The peace of mind knowing we can do the most up to date procedures and treatments without having to worry about the expense is priceless. We have six dogs and Pets Best has been amazing; they have paid every claim that we have submitted and now that we are established, our claims are paid within days of submission. I can't say enough good things about Pets Best.
E LIVE PETS BEST! Simply the best pet insurance anyone could ever hope for!!
"We have a wonderful almost 6-year-old Siberian husky, and she never had a single issue until last summer when she stuck her whole face in a porcupine :-(( we had just signed up for Pets Best, and we're so grateful to have them reimburse us for the Emergency Vet at 2 AM! Two months later, out of nowhere, Ember was diagnosed with a soilborne bacterial infection in her gut, and it has proven to be an extraordinary challenge to overcome. Additionally and possibly related, she developed an infection in and around her eyes; another complicated issue to address. Our claims have been expensive and extensive, and Pets Best has been absolutely incredible!! With everything finally resolved (we hope) we have referred every dog (and cat) owning friend that we have to Pets Best. Our daughter, with two golden retrievers ages 10 & 5, uses a different company and isn't nearly as happy as we are, even though it is more expensive. She will soon be getting a new dog, and can't wait to switch to Pets Best! We couldn't be more impressed with the extraordinary service they provide, the kindness, compassion, and professionalism of their phone staff, including their emergency call in option. They are quick to respond and if there is a delay, they communicate the reason clearly. It's an absolutely wonderful company and we will NEVER use anyone else. I hope that we can stop incurring charges!! Thank you thank you thank you, Pets Best!!!
Dog attack-Bite wound, nearly all of the Emergency Vet Bill reimbursed!
"I decided to get the Accidents and Injury insurance for my 8year old Chihuahua mix, last year and I paid $108 for the whole year, which if you break it up, it ended up being $8/month. I was out walking with my dog, and a dog broke loose from its fenced patio (and was tied up too), and came and attacked my dog. She sustained a bad bite wound, which resulted in my going to the Alliance Emergency Vet that night. The bill was about $1,300 and after I filed a claim with Pets best, I got $915 reimbursed back to me. Quite a deal! Very worth it. I was able to add my bank account so when the reimbursement came in, it was just directly deposited to my bank account. This is my first time with pet insurance, but I am sure glad that I got it! "
Insurer: Pets Best
By: Jade
Speedy Claim Results For An Ear Infection
My dog had an ear infection that required a visit to the vet. I submitted a claim which included the exam, lab tests, and medication. I received a email immediately saying that my claim had been received and about two days later, another email came saying I was been reimbursed for the vet visit. I think the money was deposited in my bank account a few days later. I was pleased at how quickly this all occurred.
Pets Best is the BEST!
We Love Pet's Best insurance! The ease of submitting a claim is wonderful. Recently I have noticed a shortened processing time for claims as well with my last one for a medication reimbursal being processed in less than 24 hours! We HIGHLY recommend Pet's Best....They have been wonderful in caring for our Husky/Rat terrier mix, Miss Maggie Blossom! If you are considering adding a fur baby to your family I highly recommend Pet's Best Insurance!
Pets Plus Us
My 8 year old Corgi mix needed ACL surgery. Pets Plus Us was very quick in approving, and paying for, all preliminary exams, x-rays, blood work, etc. I sent them an estimate prior to the surgery. the surgery was on a Saturday and the insurance money was in my account before the end of the week. You can't ask for better service than that,
Insurer: Pets Plus Us
By: Charles
they are the best!
Pets Best has always been very quick to respond to my questions or claims. The payout is great!
Submission of Claim for my dog Sydney
I have been using Pets Best Insurance for my dog since I rescued her at age 3 in 2020. I have submitted claims for bloodwork, surgeries, dentistry, etc for 5 years now with no issues. The ease of submitting claims and payment payouts are quick, explained thoroughly and I am completely satisfied with my pet’s insurance policy and coverage.
Best indeed!
Pet’s Beat has been with me and my pets for several years now. They are so fast and responsive, and most importantly very fair. They are worth every penny of premium and it’s because of them that I don’t hesitate to take my pets to the vet because I know they will support me as much as possible. If not for them, my pets would not be healthy!