Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Efficient Handling of Claim
Easy online claim filing, good claim status communications and timely claim processing & payment
Insurer: MetLife
By: customer
Exceptionally easy to input claims
Exceptionally easy to input claims. Usually quick reimbursements
Insurer: Healthy Paws
By: CTK
Wow factor
So far so good. Xena first exam has been covered and her flea medication. The processing was simple and I wasn’t asked for all this paperwork. The processing was easy and straightforward. I finally feel like I have a company that will actually be there for Xena.
Insurer: MetLife
By: Patrick B
Rebecca patiently took like 45 minutes…
Rebecca patiently took like 45 minutes to explain options that I can afford, now that I have four cats. Every person I talked to so far in this company sounded like they could be my neighbor, the experience is one I would recommend. Rebecca is a sweetheart!
Insurer: Prudent Pet
By: whereswaldo
The app was easy to use
The app was easy to use, simply upload the required docs and submit. MetLife sends an email receipt and got back to me via email in no more than 5 days or so and the deposit was immediately sent to my account.
Insurer: MetLife
By: Allison
Satisfied customer
Worked with Carla who explained things very well.
Insurer: Fetch Canada
By: bill fauerbach
Great staff. User friendly Website.
Friendly and attentive staff. Easy to use website and app.
Insurer: Embrace
By: Bob Wyrick
Amazing!
Always great to answer any questions. Super quick and super thankful for this company.
Insurer: Spot
By: Tori Ryan
I can relax knowing Fetch has my back
While I don't revel in the premium increases (who does?), I certainly understand why. I never really needed the policies while my dogs were younger. That being said, I sure need them now! Great customer service, document submission is painless and I love the quick reimbursement. You also get discount and promo offers for other companies. And, some companies offer discounts for Fetch. I don't know how the other pet Insurance companies are but Fetch is terrific.
Insurer: Fetch Canada
By: Vickie Bridge