Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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PETSBEST IS BEST!
The claims process is easy and are processes quickly! I totally understand my policy and know exactly whats covered so there are no surprises. I feel confident my two kitties are protected throughout their lives. Nobody should have to choose between care and the life of their pet! PetsBest has them covered for life!
Irresponsible false advertising
Pets' Best website clearly states that *all* policies cover veterinary behaviorists, yet they refuse to cover claims involving veterinary behaviorists if you don't buy a special rider to cover office visits. They claim it's not their fault their website contradicts their policy documents, so they don't have to honor it. And you can't purchase the rider to cover office visits without canceling your existing policy and starting a new one that excludes pre-existing conditions, and no other insurance company will cover pre-existing conditions either, so you're stuck with a useless policy. If they don't stand behind their own claims on their website for this issue, you can be sure they won't stand behind other assurances they make. Avoid.
Insurer: Pets Best
By: J
Best pet insurance out there!
"Very easy process and very quick response. Best Pet Insurance Company out there. Highly recommend. Thank you Pets Best!"
Finally!
Finally a pet insurance company that does all they say. My claims are addressed quickly and responded to with clear explanation. The claims process is so user friendly. This insurance is better than my health insurance. Highly recommend!
Insurer: Pets Best
Veterinarian: Westside Animal Clinic, A Thrive Pet Healthcare Partner
By: Stephanie
pets best review
I have never had a problem with Pets Best Ins. Every claim I processed was carefully reviewed and explained as to the why or why not the claim was covered. Any concerns I would have, I would go back to the policy and review it. They were always on point to my policy. Very easy to file a claim and receive payment. Thank you
Premium wellness coverage paid for itself!
"I had my dog spayed and microchipped along with a rabies vaccine. The entire bill wasn't covered — but I expected that because I knew the limitations of the policy. But I was pleasantly surprised by the ease of making a claim and the speed of review. The reimbursement cuts my recent bills by more than half! All in all, I was reimbursed virtually the entire cost of the premium!
Absolutely The Best Pet Health Insurance
When I began my search eleven years ago for pet health insurance I did considerable research for what I thought would be the best insurance for the best value. I chose Healthy Paws and have never regretted my decision. I have used Healthy Paws several times over the years and have never been disappointed. Simply put, they do what they say they will do and they do it very promptly. About three weeks ago, my precious eleven year old Shih Tzu had an emergency gastrointestinal bleed. She was admitted to CARE Animal Hospital in Charlotte, NC where she spent five days. CARE’s treatment was exceptional and my little Spicey is on her way to a full recovery. My hospital bill for her was almost $5;000. I submitted my claim by cellphone using the Healthy Paws app. It was simple and easy. To my amazement, my 90% reimbursement was posted into my checking account within 36 hours. They also sent me a very nice email asking me about her recovery and reassured me that they would be there for any additional assistance. There simply isn’t a better pet insurance company than Healthy Paws!
Basically, No Admin Time!
I have two dogs, one with severe allergies. MetLife makes it SUPER EASY to submit claims. I never need to track, follow up or worry about coverage. One less thing "to follow up on" is fantastic.
Disappointing Experience
I’ve been paying over $120 a month for insurance on my two dogs, and unfortunately, my experience has been incredibly disappointing. My dog, Emmie, has had some mild itching, and when I submitted a claim, I was told it was considered a pre-existing condition due to “year-round” itching. However, I explained that this was caused by a shampoo issue with her groomer, and after changing shampoos, the problem cleared up. I called and did an appeal, and even had the vet write a letter explaining that there was no diagnosis of a skin condition and that this should not be considered a pre-existing issue. Despite all this, they still denied the claim. They did pay for her food at first but then reprocessed the claim after I asked why they weren't covering her allergy medication—and ended up denying the food too.
Insurer: MetLife
By: Jessica
Love HealthyPaws
I cannot recommend Healthy Paws Insurance enough! Based on my personal experience, they are hands down the best pet insurance out there. What really stands out is how fast they process claims – often accepting them in less than 2 days! This level of efficiency is a huge relief, especially when you're dealing with the stress of pet emergencies. Their coverage is absolutely top-notch. With my 90% coverage plan, I've saved so much on vet bills, especially after multiple ER incidents with my dog. Pet care can get incredibly expensive, but Healthy Paws has made it so much more manageable. The peace of mind I get knowing that I’m covered when unexpected things happen is priceless. I highly recommend that anyone who gets a pet should get Healthy Paws Insurance right away. It’s honestly a game-changer for your furry friend's health and your wallet. If you're looking for reliable, fast, and comprehensive pet insurance, look no further – Healthy Paws is simply the best!
Insurer: Healthy Paws
By: Mehrnoosh