Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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I have always gotten top notch service…
I have always gotten top notch service from Embrace. Rates are reasonable and they are fair.
Insurer: Embrace
By: Betsey Woods
The Rep that I worked with explain…
The Rep that I worked with explain everything very well, was very patient and answered all my questions.
Insurer: Prudent Pet
By: Patti
Pets Best is Great!
Pets Best is a great pet insurance company. The claims process is quite simple. Reimbursement was speedy. All of our claims were very well explained. I would definitely recommend this company for pet insurance to any pet owner!
Insurer: Pets Best
By: Michelle
Helpful customer service and fast…
Helpful customer service and fast receipt of insurance claim. Thank you
Insurer: Spot
By: Claire Africa
My experience was Fast and efficient!
My experience was Fast and efficient!
Insurer: Spot
By: Candyce Washington
Great customer service
Great customer service. Got my clones done easily on app. Very easy app to use. Only one request that claims which are not approved please give a reasoning why not approved.
Insurer: MetLife
By: customer
So glad I have Spot insurance for my dog
So glad I have Spot insurance for my dog. It made a difference when he had to have a much needed surgery. The claim process was easier than expected and direct deposit made it easy to receive the claim funds.
Insurer: Spot
By: lisa a
MetLife is so simple and reliable
MetLife is so simple and reliable. I was worried at first I wouldn’t be able to understand everything needed for the claims but it was the easiest process. I enjoy the experience so much I referred my sister to the insurance for her new 3 month cat.
Insurer: MetLife
By: Ariel
The lady that was on the phone was very…
The lady that was on the phone was very kind
Insurer: Prudent Pet
By: mmferisgmail.com