Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Professional and Efficient
Fast, professional and lots of plans for many pets. The claim process is pretty simple and efficient.
Insurer: MetLife
By: customer
Customer service is top notch
Customer service is top notch. The coverage is fantastic. I’m very happy with my policy.
Insurer: MetLife
By: customer
Claim payment follow up.
It took multiple e mails and phone calls to have them locate papers that I had emailed to them for a claim ( soap report from the doctors visit. )
Insurer: MetLife
By: GREG
I am since 2016 with sonnet insurance…
I am since 2016 with sonnet insurance never face any diffculity in any field experienced and friendly staff
Insurer: Sonnet
By: Abdul Samad
Embrace has your pet answers
My interaction with the representative was great. She answered my initial question plus gave me information about some other things I had questions about.
Insurer: Embrace
By: Darlene
Pets Best is amazing!
We have used Pets Best for our dog for 5 years and we have been consistently happy with their payouts for claims and for their 24/7 vet service line. Pets Best has always covered what they said they would under our plan (we have a $250 deductible and then they cover 90% of covered services in our policy and we cover the remaining 10%) which has been great and super helpful financially - a plus is that they've completed and payed out the claims in a very timely manner! Unfortunately, our dog was recently diagnosed with lymphoma cancer, and we've been consistently grateful that we've had Pets Best over the years, but are especially grateful during this time knowing we are able to provide the best care possible to our doggo! We highly recommend Pets Best to all dog and cat owners as we have had an amazing experience with them over the years! Truly the best!
Insurer: Pets Best
By: M
Having pet insurance for your pet best investment verses paying OOP
I am so glad they help with the care of my baby girl.overall great customer service and they care about the well being of your pets.
Insurer: MetLife
By: Michell
Aileen was very helpful & patiently…
Aileen was very helpful & patiently answered all my questions. I’m a first time cat owner & the set up for my two cats was easy and straightforward.
Insurer: Fetch
By: Kristy Sanandres
I recently used the claims process
I recently used the claims process, and I have to say, it was extremely straightforward. Uploading my claim was quick and hassle-free, which made the entire experience pleasant. I appreciated receiving a follow-up email keeping me updated on the progress of my claim. Overall, I would highly recommend this service for its efficiency and clear communication!
Insurer: MetLife
By: customer