Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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My baby just had emergency surgery
My baby just had emergency surgery. His gall bladder nearly burst and he would have died. They did an emergency surgery and saved his life. The vet bill was well over 16k. Thank God for healthy Paws. They covered my bill and my boy is home safe and sound and I have peace of mind. Healthy paws pays quickly and the process is very easy.
Insurer: Healthy Paws
By: LISA Mercurio
This is my 2nd time using SPOT and I'm…
This is my 2nd time using SPOT and I'm so impressed with their service. We lost our 18 1/2 year old kitty just this last May and SPOT made it so easy to handle all of the costs we incurred trying to save her - it was great not to have to deal with that while grieving our loss. Now, we have 2 new kittens and they will be covered for the rest of their lives. Thank you SPOT!
Insurer: Spot
By: Leslie Rundell
Spot is great!
I love spot, theyre straight forward about insurance, proof of bills are sent in then they direct deposit or send a check to you back with what they help pay. They are prompt about getting back to you. I never had an issue with them getting back to me. Insurance for smaller things are whatever to me, they paid a portion of those too. I had a solid just basic coverage. But man insurance sure did come in handy during extreme help for my cats medical/emergency bills. I am so grateful i looked into insurance for my little guy. It does help you guys! My pay out helped my finances so much. I would definitely use Spot again or recommend it to others! Give them a go!
Insurer: Spot
By: Cash money
Excellent customer service!
Excellent customer service Rebecca answered my every question at length and made me feel at ease
Insurer: Prudent Pet
By: Cody D
Amanda was amazing
Amanda was amazing! She explained everything clearly and made the process super easy. Excellent service!
Insurer: Fetch Canada
By: Akash
Stress-free, appreciate wellness benefits
Website is always easy to navigate and it has been stress-free to upload a claim. We Appreciate that Embrace has a Wellness category. It prevents little things from turning into big things. Seems that most other insurance companies don’t understand that.
Insurer: Embrace
By: susan s
Fast response on the claim and…
Fast response on the claim and reimbursement went directly into my bank account. I also appreciate the follow up from Healthy Paws post surgery.
Insurer: Healthy Paws
By: James Edmonds
Very informative answered all questions…
Very informative answered all questions thourghly.
Insurer: Fetch
By: Lori Sager
Save yourself trouble and find another insurance company
I’ve been trying to cancel my insurance with Sonnet for the past month, and it’s been an absolute nightmare. They make it unnecessarily difficult to cancel; you can’t do it online, you have to call them. Even worse, you can only cancel once you’ve received your renewal notice, which comes 38 days before renewal. From what I understand, you then only have about 3 days to cancel before the renewal takes effect, which is incredibly unreasonable. I’ve spent countless hours on the phone trying to reach someone, and it’s nearly impossible to get through. Their contact information is also hard to find, but if you’re stuck in the same situation, their number is 1-888-772-3272. Overall, I would not recommend Sonnet Insurance to anyone and will definitely not be doing business with them again.
Insurer: Sonnet
By: Élisabelle Cossette-Plamondon
Easy Process Excellent Company
Insurance agent Rebecca broke down all aspects of insurance and was very informative friendly and efficient
Insurer: Prudent Pet
By: Cody D