Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Excellent customer service policy clearly explained.
Excellent customer service, policy clearly explained. I have no personal experience yet though, this is why not the top mark. Also the policy looks pricey, but looks like it is good value for money.
Insurer: Trupanion Canada
By: Leonid
Thanks Trupanion!
Smooth. Painless. Well explained. :)
Insurer: Trupanion Canada
By: Mark
Prompt Service
From the moment we called she took care of everything.
Insurer: Trupanion
By: Peggy
Always get thoughtful and immediate assistance with claims.
Always get thoughtful and immediate assistance with claims.
Insurer: Trupanion
By: hal
Amanda was great to work withâ¦.
Amanda was very helpful and professional. She was able to answer all of my questions quickly. Amanda followed up when she said she would and assisted in picking the right plan for us . Very friendly also!
Insurer: Trupanion
By: KELLIE
Great insurance provider.
Employee was clear, informative, and pleasant
Insurer: Trupanion
By: Donna
Easy to Enroll!
It was easy to enroll and the person on the phone was very knowledgeable, friendly and helpful.
Insurer: Trupanion
By: Patricia
Great Service
Very quick and professional service
Insurer: Trupanion
By: Kellie
Metlife pet insurance
I can't say enough praise about the process of Metlife! Our sales advisor explained everything in detail, gave us choices and really took his time with us! The process to submit claims our SO easy and it gets deposited right to your account! If you LOVE your furbabies, you jeed bvb to absolutely insure them do bvb they get all the care they need. The price is fantastic! You can rest knowing your baby is covered ❤
Insurer: MetLife
By: Debbie
Such a Simple Process
It was easy to submit a claim to Trupanian. They processed the claim within a couple of days. They explained deductibles and amount covered clearly. I thought the reimbursement amount was quite generous. Our dog was very sick. Trupanion made it possible to give Gracie all the care she needed.
Insurer: Trupanion
By: Noreen