Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Josh was very patient.
Josh was very patient.
Insurer: Fetch Canada
By: Serena Feng
Easy claim submittal
Easy claim submittal. No hassle. Quick reimbursement check. Great service!
Insurer: Spot
By: Jessi Combs
Very Poor Claim Response Time
I have had pet insurance for our lab for 8 years. 3 years ago, due to her age, my existing policy was transferred over to ASPCA, along with a significant rate increase. I have NEVER filed a claim until 2 weeks ago, for an ear infection and her inability to put weight on her front paw. My total bill was $1300+, with a $500 deductible. So far, I have heard nothing from ASPCA and the website indicates that the claim is "in que". I spoke with a customer representative, who told me that he would take care of it, and so far nothing. After further research, I learned that in the state of Florida, pet insurance, is under the jurisdiction of the State Insurance Commissioner. The good news about this, is that companies that deny and delay claims can be forbidden from doing business in Florida. If any of you are in Florida, I have attached information on how to file a claim. To file a complaint with the Florida "Insurance Commissioner" (who heads the Office of Insurance Regulation), you should contact the Florida Division of Consumer Services within the Department of Financial Services (DFS), as this is the correct agency for handling consumer complaints against insurance companies. You can file online, by phone, or by email, providing details like the insurance company name, policy number, claim number, and a clear explanation of your issue. The DFS will then process the complaint and contact your insurer.
Insurer: ASPCA
By: Kimberly
Spot Insurance is outstanding!
From the onset, Spot Insurance has been amazing. When comparing Pet Insurance, Spot quickly rose to the top of list: Excellent client service, outstanding rates and inclusion of services. After selecting Spot Insurance, the Client service has remained exceptional, the ease of submitting claims is unbelievable and the time for claims processing is very quick. I couldn't be more pleased and so very happy that I selected Spot. Thank you!
Insurer: Spot
By: Michelle Kelley
Response time was great
Response time was great. My question was answered and explained to me perfectly!
Insurer: Fetch
By: Colleen
Today sonnet called n very rude telling…
Today sonnet called n very rude telling me they cancelled my insurance witch I wanted but then they tell me it’s going to take 15-20 days to get me money back that’s crazy I have never heard of it taking that long and when I ask why they say that’s just how’s it’s done so I ask to speak to a supervisor or his bus he tells me no the only person I’m going to talk to is him and he said he don’t care if I beee my money sooner he will not help
Insurer: Sonnet
By: Al CrowFord
Just wanted to say great service from…
Just wanted to say great service from Karley Gulash got everything in order with her and made an easy choice of getting my dog Lola insurance
Insurer: Fetch Canada
By: andrew cipollone
Help when we needed it most !
Couldn’t be more happy to have some help when we needed it ! when the vet emergency was necessary it can get really expensive fast! Spot was there and helped ease the burden and stress knowing we were covered for a lot of the cost ! Max thanks you as well as our whole family!
Insurer: Spot
By: Chris Zahler
Aileen was so knowledgeable and gave me…
Aileen was so knowledgeable and gave me a great deal. She was patient and guided me with the right fit for my puppy's care.
Insurer: Fetch
By: Giselle Samson
Incredible Customer Service!
I had the pleasure of working with Carla Stevens which was an incredibly easy and informative experience! She was so patient with me on the phone as I asked a million questions in preparation for our puppy's arrival and has since been extremely communicative via email any time I've had follow up questions. She really makes me feel like I'm always talking to real people who care about my pet and not just a big company!
Insurer: Fetch
By: customer