Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great customer care
Great customer care
Insurer: Furkin
By: Waly
Because of the friendly employee that helped me
Because of the friendly employee that helped me
Insurer: Trupanion Canada
By: Sandra
Trupanion helps!
Fast claim process, pleased with the ease of it. I have been with Trupanion for over a decade and recommend it to my friends for their pets all the time!
Insurer: Trupanion Canada
By: Shawna
A very happy furry parent
Never have had problem and they are always fair in their decisions thus far.
Insurer: Trupanion Canada
By: Karen
Always courteous and helpful!
Always courteous and helpful!.
Insurer: Trupanion
By: Elizabeth
Joe Davidson - Can I Hire Him?? BEST
Joe was the most professional and helpful customer service rep I've spoken to in a decade. Hopefully representative of how Trupanion operates going forward. Wish I had an employee like him.
Insurer: Trupanion
By: Nat
Trupanion is great.
Trupanion is great. Liza was so nice and helpful. She took the time to look up my dogs history so that she could give me the correct answer. She even asked how he was doing.
Insurer: Trupanion
By: Cindy
Great Pet Insurance
One of our dogs just recently spent 4 days at the emergency vet hospital and a major surgery while she was there. Once home, we had several additional trips to our regular vet. The entire ordeal was very costly. Healthy Paws paid our claims according to our plan and paid them very quickly. We have 4 dogs insured with them and are grateful for the no hassle and speedy reimbursement. It meant a lot to us that during this emotional and stressful time, insurance claim payment was not something we had to worry about.
Insurer: Healthy Paws
By: Rae
Claim response
Our dog has been covered by Trupanion since he was a puppy. He has been healthy until recently . Now that he is 11 years old and having health problems I have had to make some substantial claims. So far Trupanion has been prompt and fair in responding to them.
Insurer: Trupanion
By: Robert
Claims
Simple and Fast processing,
Insurer: MetLife
By: Roni
Latest 1 comments
I love MetLife for my pet insurance, it's very easy to submit claims , payment is quick, customer service is very courteous and all around a great experience for us. I recommend MetLife to everyone!