Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Recommend Embrace for coverage
Have only had coverage for 4 cats for about 6 months now, but I am very pleased with their customer service. Filing of claims has been exceptionally easy. I highly recommend getting coverage with Embrace.
Insurer: Embrace
By: Kim Lehnhoff
I receive reimbursement quickly
I receive reimbursement quickly. Thank you all!
Insurer: MetLife
By: PATRICIA Casale
Extremely disappointed with Figo Pet…
Extremely disappointed with Figo Pet Insurance. I filed a claim for a simple visit, which is clearly covered by my plan. Instead of processing it, Figo ignored my documentation and denied the claim without any explanation. The veterinary clinic confirmed that the issue happened only because of a name mismatch (my dog’s legal name vs the name I use daily), but after receiving the corrected invoices Figo still refused to reimburse anything. Customer service kept ignoring follow-ups, and instead of helping, they tried to upsell me on staying as a customer. Because of this experience, I decided to cancel my policy. Very poor communication and zero accountability. I do not recommend this company.
Insurer: Figo
By: Ruslan Priakhin
Better and cheaper rate
Better and cheaper rate. Customer service is at the top
Insurer: Sonnet
By: Prayer is the key
Thanks Ken!
Ken was very informative and helpful. Super easy to understand and great to work with.
Insurer: Nationwide
By: Jenn
Facility in the process of the claims…
Facility in the process of the claims and good communication and clarity.
Insurer: Fetch
By: Eva Haydee
Daniel was a thoughtful and clear…
Daniel was a thoughtful and clear representative.
Insurer: Nationwide
By: Buzz Wilms
Amazing customer service
Amazing customer service. Top notch !
Insurer: Trupanion
By: Kristen
Very slow claims processing and…
Very slow claims processing and consistently requests documents previously sent. Not a fan.
Insurer: MetLife
By: Gail Faro
Took too long to receive payment
I received multiple emails about “we’re sorry it’s taking so long”. You don’t take long to take the payment out of my account every single month so I don’t expect it to take long to review my claim once I send it and put the money back into my account. We’re going on almost a month and that, in my opinion, is highly unacceptable. If it happens again, I will be switching to a new insurance.
Insurer: Pets Best
By: Erica Cameron