Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great insurance coverage for my fur…
Great insurance coverage for my fur babies. Fast and quick claim resolution. I appreciate the ease of their website. Highly recommend.
Insurer: Embrace
By: VSanz
New enrollment for older dog
Enrolled my older dog in Fetch wellness and illness accident plan. Joshua was very helpful in explaining the enrollment, what was included in the plan i chose to make sure i was satisfied with my choice of coverage. Joshua was very patient, knowledgeable and answered all my questions. i reviewed several plans and spoke to people with other plans but Fetch seemed the best choice.
Insurer: Fetch
By: judith coghlan
Customer service rep
Customer service rep, Aileen, was very helpful with new policy for my pups. Answered all questions and clarifies the terms of pre-existing condition
Insurer: Fetch
By: Faina K
Thank you Sonnet
Speaking with Aaron eased my nerves. He was professional and gave me the best rate out there. I would definitely recommend Sonnet to all my friends and family now.
Insurer: Sonnet
By: Adrianna Kirk
So easy to submit claims
So easy to submit claims, no surprises with coverage. Everything is right at your fingertips in your account online or in the phone app.
Insurer: Embrace
By: A.N.
Not too bad.
For the most part, Healthy Paws is very quick on reviewing claims and getting paid out. Randomly though, the one time that I had a major claim ($4K+) is when they took almost 10 days to get back to me. It took me a couple follow ups to get a response (or they randomly finally responded to my orignal request a day or two after my multiple follow ups) And the only reason this was an issue was because I was hoping to get that big chunk of money back in the timely fashion that they normally pay out so I could avoid the huge service charge that went on to my credit card for the original surgery. Other then that, they aren't too bad. Just like any other insurance company, rates start going through the roof once the dog gets a little older.
Insurer: Healthy Paws
By: Brian Reid
So far ASPCA Pet Health Insurance is…
So far ASPCA Pet Health Insurance is not paying treatments that should be covered, not communicating about what is needed in order to pay a claim!!! Just declining saying unable to obtain medical records from the veterinary clinic?!!! Then why didn't they ASK ME for it?!!!
Insurer: ASPCA
By: shirltag
BIG DISAPPOINTMENT
After doing my research, I signed up with Pets Best and felt I had found a top pet insurance company, one I could really trust to help me take care of my dog -- and all went well for a while. BUT, when I adopted two more dogs, I had difficulty getting their website to recognize that I now have THREE dogs and qualify for a multi-pet discount. As a result, INSTEAD OF GETTING THEIR MULTI-PET DISCOUNT, somehow MY ORIGINAL DOG GOT A NEW POLICY TOO -- AND NOW HER ALLERGY PROBLEM IS CALLED "PRE-EXISTING" AND IS NO LONGER COVERED!!!!!!! Even contacting Pets Best "customer care" and explaining the situation did no good. WOW, talk about being disappointed!!!! Bottom line, since no one will now cover her allergies, I'm switching companies just on principle and share this with the broader pet community as a word of caution!
Insurer: Pets Best
By: Lorna Lieske
Brutal bad
Brutal bad. Pretty much what you are reading reviews to try to avoid. Delays, denials, dumb answers...
Insurer: Embrace
By: Nicholas McGraw
Customer Service
Response time is great! Reimbursement time is also fast.
Insurer: Pets Best
By: Bob Winter