Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Quick, Easy, Attentive
Customer service is easy to reach and can always help me. They are quick to review and reimburse claims. I have been really pleased with the coverage and service for my pets since we have had Embrace the past 7 years.
Insurer: Embrace
By: Kelly Hosste
I talked to two people
I talked to two people. The second called me to see what they could do to make the policy work for me. We were on the phone for an hour before we could find a solution. It was amazing customer service.
Insurer: Embrace
By: Ellen Friedmann
Usually helpful and understanding.
Usually helpful and understanding.
Insurer: MetLife
By: LARRY NELSON
So easy to use and quick turn around…
So easy to use and quick turn around time!
Insurer: MetLife
By: customer
A must for dog owners
Great communication and fast reimbursement! We are so happy with Trupanion coverage!
Insurer: Trupanion
By: Cherie
As always I appreciate EMBRACE
As always I appreciate EMBRACE. A real human answers the phone!!!! AND called me! When does THAT happen anymore. Also It is easy to file a claim. No hidden small print. What’s covered is clear. In the past I have received fair and prompt reimbursement. I hope they never change their way of doing business.
Insurer: Embrace
By: celeste ferendo
Great experience filing my first claim
It was supper easy to file the claim and provide additional documentation, received a quick response, and the funds were in my count within 6 days.
Insurer: MetLife
By: customer
Very pleasant to speak to and explained…
Very pleasant to speak to and explained the differences between polices. Very helpful in making a decision.
Insurer: Prudent Pet
By: chuckcyahoo.com