Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Furkin's agent was helpful
Before I committed to Furkin I called to speak to an agent. I did the same for other per insurance providers. Furkinâs agent was knowledgeable and very helpful. The call was about education and no high pressure sales. Other providers were extremely high pressure and didnât answer all my concerns. After a 20 minute call with Furkin I enrolled my dog Moose in their insurance program. I feel now that I have a peace of mind if my dog gets ill or injured. I hope to never use my policy but itâs there when I need it.
Insurer: Furkin
By: Larry
Personal service.
Nice people on the phone. Highly recommended by our vet.
Insurer: Trupanion Canada
By: Jamie
Trupanion Review
Staff was friendly, very knowledgeable and made it easy to enrollâ¦explained everything
Insurer: Trupanion Canada
By: Sandra
Seamus
I was helped to put my claim in and asked about any other help I may need. The people I spoke to were great!
Insurer: Trupanion
By: Charleen
Healthy Paws is the BEST!
I have been with Healthy Paws for over ten years and they have been great. Payment of claims are paid within 2-3 days of the claim being submitted. I have never had a problem when filing a claim or payment. Their Customer Service team has also been excellent. They are concerned about your pet and want to know how they are doing after submission of a claim. In my opinion, Healthy Paws is the best out there. I guarantee you will be happy with their service.
Insurer: Healthy Paws
By: Glenn
Newbie
I’m new to this company. So I don’t have to much to say at this time. But I would like to say that the response time is fairly quick.
Insurer: Pets Plus Us
By: Laurie
Healthy Paws is Excellent
We have had Healthy Paws for several years and they have always been fair and responsive, with quick service and no questions asked (we wish human insurance could be as good). Reimbursements have been as quick as next day following submission. Truly amazing and highly recommended.
Insurer: Healthy Paws
By: Brenda
Healthy Paws Pet Insurance Company
If you are looking for pet insurance, I would highly recommend Healthy Paws. I have had insurance with this company since 2018. It's the first time I have ever held pet insurance and I am so glad I have it. My monthly premium, annual deductible and co-pay amounts are very reasonable. My little dog has had surgeries on both of her rear legs which were very expensive but were covered under my plan. Healthy Paws reimbursed me promptly so that I was able to pay my credit card off in a timely manner. Their website is easy to navigate and it is easy to upload documents for claims. You can also have the reimbursement sent directly to your bank account. I highly recommend this company if you are looking for pet insurance!
Insurer: Healthy Paws
By: Jenny