Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Company does not want to pay
Had procedure performed on my dog for breathing concerns. Vet put in treatment plane it was medically necessary. Claim was denied as elective, contacted company and was told to file an appeal. no communication since appeal was filed 30 days ago, was told could take up to 90 days when I contacted them.
Insurer: Pets Best
By: porter
Thankful
I’m so thankful I took out this insurance on my dog when he was a puppy. I was hesitant that they’d really cover expenses if ever needed, but I see I was wrong to worry about that. Trupanion was so easy to work with and their customer service is great.
Insurer: Trupanion
By: Beth
Claim response time
Response to Customer service inquiries is wonderful. My biggest complaint is how long it takes for a claim 40-52 days, then once the claim is decided it takes another 5-7 days to get paid. You are looking at 2 months before reimbursement. Not a deal breaker if your claim is a few hundred. My claim total for my dogs last illness was close to $10,000. I used a credit card, 60 days for reimbursement is going to cost me close to $500 in interest. Pets best advertises that most claims take 7 days…..not true
Insurer: Pets Best
By: Kim
Responded to my claim quickly
Furkin pet responded my claim quickly. The process is pretty simple. I am happy with the service Furkin Pet provided.
Insurer: Furkin
By: Baoping
Outstanding service on a long weekend
Your representative went above and beyond to help me.
Insurer: Trupanion Canada
By: Barbara
Milo
Jordan made the process easy and informative in a friendly and professional manner.
Insurer: Trupanion
By: Michelle
good experiencw
Knowledge and politeness of associate
Insurer: Trupanion
By: Coralee
Highly recommend
Healthy Paws took care of my dog Bully after an unplanned vet visit. Their team was prompt in getting my claim filed and my return processed. It made us feel at ease in a scary time. I highly recommend healthy paws for pet parents.
Insurer: Healthy Paws
By: Jesseligh
Amazing customer service
Amazing customer service
Insurer: Furkin
By: Aisha
Great customer care
I really appreciated having a single point of contact, rather than having to deal with multiple agents who might get you to repeat what you've already said over and over again. Directing my emails and calls to Bethany, who had already started work on my profile, made the process much simpler.
Insurer: Furkin
By: Cassie