Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Pet insurance is so picky!
I thought I would like MetLife pet insurance more than my previous provider because MetLife covers prescription food and doesn’t have access to maximum that they cover for each diagnosis but they make it so hard to get a claim covered. I work for a vet so I know the system, provide SOAP notes and all invoices. Every time I submit I claim I get an email a few days later saying they are missing the Soap notes I already sent in, or my invoice from an online retailer (that my vet told me to order from) doesn’t show the pets name on the invoice. When contacting the retailer they tell me there is no way for them to put the pets name on the invoice. This is unacceptable, it should enough that my pets records say it was prescribed or recommended and then they receive an invoice for it. I do not start a claim until I know I have all the required documents and then I am still asked for more.
Insurer: MetLife
By: Christina
Care plan
Wonderful explanations and details of each plan
Insurer: MetLife
By: Jontae Hensley
I was fully satisfied with the service…
I was fully satisfied with the service I received the rep helped explain everything to me and made signing up easy.
Insurer: Pumpkin
By: T Smith
So easy to use
So easy to use, such a seamless experience.
Insurer: MetLife
By: LZP
Great job by Fetch!
They were able to obtain our pets records when I was having a hard time getting into the site. Once i was able, the response time was right where they said it would be.
Insurer: Fetch
By: Michael Sullivan
Zurie's Hospital Stay
Zurie was at the Care 11 times with 3 hospital stays. CARE did a very good job helping Zurie through this process and keeping us informed during scary time. The Doctors, Surgeon and Customer Service went above and beyond what I expected. I am so thankful for you service. Tanya
Very easy and fast
Very easy and fast. Answered my questions and very informative
Insurer: Nationwide
By: customer
Our experience with Rebecca
Our experience with Rebecca was exceptional! She was patient, friendly, professional and explained complex policy details clearly. Rebecca was proactive in finding us the best possible rates and coverage for our specific needs. She responded to our questions quickly and efficiently. We feel confident that we have the right coverage because of her expertise. My husband and I wholeheartedly recommend Rebecca to anyone looking for a reliable and dedicated pet insurance agent.
Insurer: Prudent Pet
By: deeredanocharter.net