Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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Rapid claims determination
We have had Embrace Insurance now on 3 Bernese Mt. Dogs (since 2014-15). Over the years, they have markedly improved their claims determination and time it takes to get reimbursed. These days, I usually am notified within a week and often sooner. The reimbursement is directly deposited into my account. I have had another dog put on a different Plan which has not been as efficient. We do not do the Wellness benefits as we calculated for us that it would be 'a wash' as far as ROI. My wife and I have always had good luck talking to a live person when needed.
Insurer: Embrace
By: Jeff B
Pet ins
Easy process and quick responses
Insurer: MetLife
By: David Mascarenas
Great communication
Great communication, quick on answer on my posted receipts, great helped the few times I have call for questions
Insurer: MetLife
By: Eddy
Lymphoma journey
Last year, my dog Sophie was diagnosed with canine multicentric lymphoma, which was an incredibly difficult and emotional experience. Fortunately, I had Spot Pet Insurance in place beforehand, and thanks to their coverage, I’ve been able to afford the chemotherapy and oncology care she needs. This has given us the precious gift of more time with her. I am deeply grateful for Spot Pet Insurance. The claims process has been simple and efficient, with reimbursements typically processed in under a week. I truly cannot overstate how essential this insurance has been for Sophie’s care and how thankful I am for the support they’ve provided throughout this journey. I highly recommend Spot Pet Insurance—10 out of 10.
Insurer: Spot
By: Ivan Mendieta
Megan’s outstanding support
Megan provided me, my wife and our two big golden doodles outstanding support. In reviewing our pet coverage, she discovered a discrepancy we had mistakenly made last year and helped us resolve the issue and offered excellent advice on what insurance coverage we should select for the two doodles this year. She presents a very supportive and friendly demeanor and represents Fetch in a very professional manner. You are most fortunate to have employees like Megan.
Insurer: Fetch
By: Robert Moss
Amanda was amazing
Amanda was amazing! She made sure all my questions were answered and left me with nothing but i smile on my face.
Insurer: Fetch
By: madison
Relatable and Reliable - Recommend
I recently spoke to Amanda Mello, and I was genuinely impressed! She was incredibly knowledgeable about pet insurance knew all the contracts and coverage options inside and out. What stood out even more was how relatable and friendly she was. You can tell she truly loves what she does and she has a real passion for insurance. Her personality made the whole experience enjoyable. Highly recommend connecting with Amanda Mello at Fetch Pet Insurance if you're considering pet insurance!
Insurer: Fetch
By: Nicole
I needed to clarify the information…
I needed to clarify the information requested and concerning a claim. Cassie was helpful and walked me through the steps. I appreciate the assistance - with a human and not a bot.
Insurer: Embrace
By: Susan Decker
Impressed so far!
I am a new customer but so far I am very impressed with not only ease of use with their website but prompt reimbursement. I am a life long USAA member and Embrace is their preferred vendor so I am sure they will live up to USAA's high standards for customer service over the long haul.
Insurer: Embrace
By: April Everett