Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Excellent representative
Just signed up with Fetch! Aileen was very personable and answered all my questions as I was comparing Fetch with another company. She made suggestions as to the best coverage for what I needed. Signing up was easy and my dog will be covered. Aileen is an asset to her company!
Insurer: Fetch
By: Barb Rhodes
needs
They were very helpful, knoweagble
Insurer: MetLife
By: Kathleen Jackson Dixon
My monthly premium increase by $82…
My monthly premium increase by $82 without notice. Is it a coincidence that my former premium was $178.71, about the same as the reimbursement on my dogs RX food ($125)? Making my policy a low profit policy. Until now anyway. An increase is understandable, but an $82 increase on a pet policy. went from $178.71 to $260.81. With no Notice!! Customer service agent Steven could not located the notice they were supposed to send.
Insurer: MetLife
By: TJ Leach
Hard to follow up on claims
Hard to follow up on claims, chat option is often not working possible its more a problem with the app.
Insurer: MetLife
By: customer
Spoke to a person not a computer
Spoke to a person not a computer
Insurer: Prudent Pet
By: Natalia Khaikovsky
Darren was very knowledgeable and…
Darren was very knowledgeable and helped me with getting insurance for Gracie. Thank you 😊
Insurer: Nationwide
By: customer
Really it was not very easy to finish
Really it was not very easy to finish. Leidos made it difficult.
Insurer: MetLife
By: Paul E. Dorvel
It is so easy to submit a claim for our Penny.
It is so easy to submit a claim for our Penny and reimbursement is fast! Communication is the key!!
Insurer: MetLife
By: PJ Miller
Aileen is a very sweet person to talk…
Aileen is a very sweet person to talk to. Really helpful with my new policy. Thank you
Insurer: Fetch Canada
By: Jean