Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
Other Categories
Easy Signup
Easy and effortless sign up
Insurer: Trupanion Canada
By: Mathew
Amazing service
Excellent service thank you !
Insurer: Trupanion Canada
By: Kelly
always knowledgeable always helpful.
always knowledgeable, always helpful.
Insurer: Trupanion
By: Louise
Becky was very nice and extremely helpful.
Becky was very nice and extremely helpful.
Insurer: Trupanion
By: Carrie
Trupanion for Panda
Before signing up I researched Trupanion and several other pet insurance companies online, spoke to other parties, and spoke to 3 Trupanion reps on the phone. All the Trupanion reps on the phone were helpful and courteous, informative but not pushy. Despite some mixed reviews online, overall their coverage seems to be transparent and user friendly. It also seems to cover more items than many other companies with an easier payment system.
Insurer: Trupanion
By: Annie
Mostly positive experience.
Mostly positive experience...except for the long delay in getting back to me.
Insurer: Trupanion
By: Vince
Trupanion Insurance for Katie
Representative was very helpful and knowlegeable. Rate was good.
Insurer: Trupanion
By: Beverly
Happy we purchased pet insurance
Trupanion has been so easy to work with. This is the first time we’ve had pet insurance and picked Trupanion on a recommendation. I would definitely recommend them. The app makes it easy and they are very timely with reimbursement.
Insurer: Trupanion
By: ILA
Pets Best is the BEST
We decided to get pet insurance when we adopted Tizzy at 4 months. Our niece recommended Pets Best and we have never been disappointed. We have filed 3 claims over the past 6 years. The ease of submitting the claims and receiving payment were outstanding. Our premiums are in line with other companies, but we love is their customer service. Always there to answer questions, give information, and with knowledge and courtesy. We love our Pets Best insurance and tell others about it all the time.
Insurer: Pets Best
By: Kathy
Easy to use
All my interactions have been easy
Insurer: Trupanion Canada
By: Clayton