Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Peace of mind
Thank you for the peace of mind offered by your company as we navigate our pup's health and wellness journey! Your company's efforts to educate your customers is appreciated and a special shout out to 'Janet' in WA. Sincere thanks, Karen
Insurer: Furkin
By: Karen
Awesome experience!! 100% recommend
Because my experience was awesome. Great policy coverage and wonderful customer service
Insurer: Trupanion
By: Anita
Transparent Customer Care
I was able to ask as many questions as needed to assist me in making an informed decision.
Insurer: Trupanion
By: Tammy
Eat Pet Insurance out there
Love how easy it is to submit a claim and how quick the money is reimbursed. I keep telling my friends and family that Trupanion is great to have.
Insurer: Trupanion
By: Alex
My dog Archie
Healthypaws is the best pet insurance! There is no comparison. All the other insurances pay for wellness visit/vaccinations and very little or nothing for medications and procedures for illness, disease and injury. Basically your premium payments are paying for wellness visits/ vaccines. What coverage do you get in return? Nothing! Healthypaws pays for 80% of any illness, disease or injury procedure and medications cost!!! And there is no yearly cap on how much they will pay! My dog needed very extensive surgery and hospitalization. Healthypaws reimbursed me within days of recieving the claim! They even contacted me to see how my dog was doing! Great customer service!!! I tell everyone to use Healthypaws and you should too!!!
Insurer: Healthy Paws
By: Maria
Scam
Awful company. Took our money and denied every invoice. Pieces of you know what.
Insurer: Pets Plus Us
By: Leroy
Please.... look elsewhere!!
I don't think I have enough space to write all of the issues that I came across when dealing with Pets Best! The name implies that they're going to take exemplary care of your animals and their families. When, in reality, they take exemplary care of their own checkbooks! They will do everything in their power to deny your claim. Even when you follow the instructions given to you by a Pets Best representative, they still deny your claims. I could've even handled the funds going towards my deductible, but they flat out denied everything ~ after I was told exactly how to take my cat to the vet and apply for insurance by their representative. Steer clear of this company!!
Insurer: Pets Best
By: Cali
I’m so glad…
I’ve carried insurance on my Shih Tzus for approximately 8 years. I’ve never used it, but always felt secure it was there if needed. As they got older and the premium slowly increased, I’ll admit, I wondered if it was economical. Then it happened. One of my Shih Tzus developed cancer and needed chemotherapy. It has been so easy filing claims, and they’ve been so helpful answering questions. I can’t recommend MetLife high enough.
Insurer: MetLife
By: Sharon
Trupanion is incredible!
We got Trupanion when we rescued our boy Wilson in September 2021. We didnt really think we would need it but thought it better to be safe than sorry. That was the best decision we could have made. Trupanion has been incredible over the last 18 months - the peace of mind that they offer is worth every single penny and more!! Thank you for being so easy to work with. We'll never have another dog without Trupanion!
Insurer: Trupanion
By: Renee
Repeat Usage. Excellent Experience!
Our vet submitted our claim and we had a response with the coverage amount within 24hrs. Received reimbursement in less that a week. Excellent service!
Insurer: Trupanion Canada
By: Melissa