Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Submitting claims very easy
Submitting claims very easy, always was able to get a hold of a person with questions and payment was very quick.
Insurer: Trupanion
By: customer
Trupanion was there for us when our…
Trupanion was there for us when our Goldendoodle was sick over the weekend. The Emergency Hospital submitted the paperwork and we had approvals in minutes! It was a relief during a very stressful time. Thank you!
Insurer: Trupanion
By: Cynthia Hinxman
The app is very easy to use
The app is very easy to use, the claims process is simple and claim processing is always timely.
Insurer: MetLife
By: Derrick Ingram
The person in customer service was…
The person in customer service was great and very helpful.
Insurer: Embrace
By: DIANE
I could not be happier with the…
I could not be happier with the simplicity of the process and responsiveness to new claims. No hassle and seamless!
Insurer: Figo
By: Kathleen
I have been with Petfirst/Metlife for…15 years!!!
I have been with Petfirst/Metlife for many years. First off, the customer service is outstanding. If you call in, the representatives are helpful and kind. The communication about claims and what plan works best for you is wonderful. They don’t try to upsell you. The premiums are a little more expensive but I think it’s worth it for a quality product. Thanks to Petfirst/Metlife.
Insurer: MetLife
By: Georgianne
Wonderful Experience
It was so easy to navigate and if additional documentation was needed, I was immediately notified.
Insurer: MetLife
By: Elizabeth Mould
Scam insurance, very bad !!!
They say they cover one visit to the vet per year, some tests, and I was paying for this for three months and it didn't cover anything at all, even though my cat had several visits to the vet and I uploaded the documents and a few minutes later they canceled it and didn't cover anything. Then they said they would call me, but they never did. I called back and they told me it was being processed. Weeks went by and they never called. I ended up canceling because what I was really doing was giving away my money. Why pay for insurance if it doesn't cover what it says is included in the plan you pay for? It's just a scam. It only takes your money away. Money
Metlife is great at feed back and the…
Metlife is great at feed back and the easy-to-use website. So glad I joined them.
Insurer: MetLife
By: peter kersey
Pumpkin is quick to respond.
Pumpkin is quick to respond.
Insurer: Pumpkin
By: Glenna