Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Amazing customer service
Amazing customer service
Insurer: Furkin
By: Aisha
Great customer care
I really appreciated having a single point of contact, rather than having to deal with multiple agents who might get you to repeat what you've already said over and over again. Directing my emails and calls to Bethany, who had already started work on my profile, made the process much simpler.
Insurer: Furkin
By: Cassie
Very happy
Very happy I decided to go with Furkin. All of the representatives have been friendly and helpful. The claims process was smooth and efficient. Good coverage too!
Insurer: Furkin
By: Kathryn
Pets Plus Us
Having an unexpected emergency visit to vet along with 48 hour ICU is very stressful and expensive. This happened to us recently. Pets plus processed the claim quickly and fairly . I highly recommend them!
Insurer: Pets Plus Us
By: David
No hassel pet insurance
Our standard poodle is almost 5 years old and we purchased pet insurance with Healthy Paws the she was 7 months old. Whenever she has had an issue I just take a picture of the vets statement and send it in. Their response time is fast and the settlement is quickly received. I'm relieved that I can take care of my baby and not worry about spending a fortune to do it. We love Healthy Paws.
Insurer: Healthy Paws
By: Lisa
Excellent pet insurance
Despite the fact that our vet had our trupanion information on file, they were not direct billing. We assumed that the visits and medications were not eligible. After talking with some friends, we discovered that their vet was direct billing the same medications. We spoke with the vetâs office. They billed our claims and Trupanion very quickly sent us multiple cheques to reimburse our unnecessary out of pocket expenses. Very pleased.
Insurer: Trupanion Canada
By: Nicole
New puppy mommy
My client care specialist was so patient and kind. Man it was early in the morning and he was very helpful 10/10
Insurer: Trupanion Canada
By: Shelley
Now that our dog is unwell Trupanion has been quick and efficient.
Now that our dog is unwell, Trupanion has been quick and efficient. We have been very pleased that most treatment has been covered.
Insurer: Trupanion Canada
By: Karen