Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Overall very satisfied; however their app is glitchy
Overall, I am delighted with Pets Best and the process of filing claims and managing my pet's account. The main problem I'd love to see the company address is its app. It is not reliable; it's very glitchy when trying to submit claims, and it works 10% of the time. However, when using the website, it works 90% of the time. Once a claim is filed, Pets Best is pretty quick to process and apply the benefits.
These guys are very reliable
These guys are very reliable, as soonest you submit the invoice, they start to process it. And they give you a breakdown and the money of their share ASAP without any hesitations or any problems. I truly recommend!
Insurer: Healthy Paws
By: Estephany Pierret
Appreciate prompt response when filing…
Appreciate prompt response when filing claim.
Insurer: MetLife
By: customer
Nationwide was very clear and…
Nationwide was very clear and understanding and have great values for pet insurance.
Insurer: Nationwide
By: Roxana
QUick updates and responses thanks
QUick updates and responses thanks
Insurer: MetLife
By: customer
The process for reviewing a claim and the need for medical records from the vet
I received several emails that more documents were needed. I did scan and email my receipts but it seems medical records need to be requested by Fetch Pet from the vet’s office. I really don’t know if veterinarians have any staff person delegated to working with insurance providers in order to provide the records needed. The emails to me about documents needed seemed unnecessary. I think one email to your customer is sufficient-explaining the claim is being reviewed and medical records have been requested by Fetch Pet. Thank you. I am a new insured, and have never had pet insurance for my pets before. Please accept my input as an objective comment. It is not meant to be critical. I am very grateful for this coverage.
Insurer: Fetch
By: Camille
Everyone is so nice and have guided me…
Everyone is so nice and have guided me through what I need to do!
Insurer: Trupanion
By: LRLeverone
Worth the coverage!
I’ve had Trupanion insurance on my dogs for years. I’ve been blessed that the lab never needed to use it but lived a good life. The Havatsu has only needed it in this year. His dental extractions were denied even though he always had good dental hygiene but began having issues from a malformation in his bite. Trupanion was great in getting his records as best they could. Many of the vets he had seen for regular checkups and vaccines were closed after the pandemic. This latest issue was covered and even though we don’t have the final results yet he is doing well and Trupanion is working directly with the specialist’s office. Thank you.
Insurer: Trupanion
By: Kelly Sparks
My Samoyed has had a rough year :(
My Samoyed has had a rough year with a bone infection. MetLife Pet Insurance has been awesome in paying my claims. I had reservations about the service since I was new to MetLife Pet, but they have been efficient and reliable for all my claims. I would highly recommend them for pet insurance!! Everyone should have a policy. I never thought I would need it, but like humans, life happens!
Insurer: MetLife
By: Catherine Whited
Timely customer service
Roslyn (ext. 6299) was patient and supportive in helping me select a quality plan for my pets. Nationwide was the most transparent insurer when researching bird/exotic policies and provided the fastest customer service.
Insurer: Nationwide
By: mmorales