Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Polite and knowledgeable
The representative was polite and very knowledgeable. As I only have a smartphone and no printer she assured me that she would send paper documents to me by mail.
Insurer: Furkin
By: David
Positive Promises
Easy to follow directions/quick response to initial inquiries/caring approach
Insurer: Trupanion Canada
By: Anna
Great Experience!
Rachel was delightful, informative and very nice
Insurer: Trupanion
By: Sue
BMartin
The process was quick and easy. The representative was knowledgeable and helpful, but not pushy.
Insurer: Trupanion
By: Robert
Our Special Needs Baby
When we got our puppy a little more than 3 years ago, he was healthy, playful, and strong. Then as a 1 year old, he developed IBD and it has been a roller coaster ever since. Thanks to Trupanion, most of our medical bills were paid and we could help our little boy much easier. He is now getting better and we hope he will soon be all healed up. One month ago, we adopted a rescue and immediately insured him with Trupanion. Hopefully, we will never need to use their service like we needed to with our IBD boy, but it allows us to be relaxed about having two doggies in our lives again. Thank you Trupanion!
Insurer: Trupanion
By: Iris
Best thing I did!
I have had many dogs and most have not been insured and my bills have been very costly. I decided to insure this one and it has been really worthwhile. They settle very quickly and give you an itemized list of what they pay and what you are responsible for. This depends on what plan you choose. I have had excellent service.
Insurer: Trupanion
By: Sherrin
Love Trupanion
Spent over 2000 on my pup. Trumanion called me and I have reimbursement after deductible. Over 1.000. I am over the moon and so thankful for their customer service. I will never cancel and can’t be more grateful.
Insurer: Trupanion
By: Jessica
First time pet insurance user
Pets Best truly is great in handling claims and customer service. I've never used pet insurance in 30 years of owning pets and I'm totally glad I do now.
Insurer: Pets Best
By: Carlos
Quality information and services
Excellent services
Insurer: Trupanion Canada
By: Deborah