Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service inaccessible
Customer service inaccessible. Website fails. Company is unreachable except to take $3k/year. Terrible terrible terrible performance. BEWARE.
Insurer: Pets Best
By: Jason Feldman
Great customer service when i called to verify benefits.
Great customer service when i called to verify benefits. Explained them very clearly.
Insurer: MetLife
By: customer
Fast responses and processing of…
Fast responses and processing of claims. Friendly helpful customer service on the phone.
Insurer: MetLife
By: Cindy
Quick reimbursement
Quick reimbursement, friendly advisors
Insurer: MetLife
By: customer
Best Pet Insurance Company in US
MetLife makes life easier for owners and in return we can make life better for our pups. Love the easy to use app, love the customer service, love the claim service, and we will continue to use MetLife in the future so long as they keep up the great work!
Insurer: MetLife
By: AussieShepOwner
Great customer service and a must if…
Great customer service and a must if you have a pet with health issues!!
Insurer: MetLife
By: Linda S.
Adding a second pet
Aileen was great in helping me add on my second pet to my policy. She explained the details of my policy and was very sweet!
Insurer: Fetch Canada
By: Sandra Matti
Very easy to work
Very easy to work with! And very quick to respond
Insurer: Pumpkin
By: BROOKE GINDLESBERGER
Customer service always helpful
Call centers are in the US and I feel the customer service has always been helpful. My issues have been resolved. Everyone is generally helpful. While my insurance has steadily gone up, they have found ways to help me reduce it when I can. It's taken care of my pet and the app and submitting has all been straightforward. I also appreciate the other benefits that come with it, though not every state can take advantage.
Insurer: MetLife
By: Amy
Poor communication
Currently i am very unhappy with their service. Coverage is great. But trying to get a claim covered after sending information 4x and speaking to multiple people, including supervisor, I still don't have this resolved. Every phone call I get told something different.
Insurer: MetLife
By: Shannon Wyman