Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Great Customer Service
I had a slight snafu when registeringâ¦.did not see a place to put code. It was easily fixed with one phone call!
Insurer: Trupanion
By: Terri
The customer service representative was polite, patient and knowledgeable
The customer service representative was polite, patient and knowledgeable
Insurer: Furkin
By: Joyce
Sign up was easy
I canât speak for how the insurance has worked since we signed up only a few days ago. However, their sign-up process and subsequent follow-up from Jenn was super easy. Iâd made a small error on our application as a result of requesting quotes from 3 providers (and a lack of sleep because of our new puppy) but Jenn found and quickly corrected it - saving us $6 in the process! Hopefully that pleasant experience is an indication of what a claim might be like down the road, should anything happen to our little pup.
Insurer: Furkin
By: Tyson
Customer care chat was amazing
The chat was amazing!! Had sooo many questions.. and they helped alllllllot!!!!
Insurer: Furkin
By: Charlene
A true animal lover and great customer service skills.
A true animal lover and great customer service skills.
Insurer: Trupanion
By: Tuija
Because the two reps I have spoken to have been very professional and helpful and it looks like your coverage is fair.
Because the two reps I have spoken to have been very professional and helpful and it looks like your coverage is fair.
Insurer: Trupanion
By: Manny
Has everything I need good customer service and can choose my price
Has everything I need, good customer service, and can choose my price
Insurer: Trupanion
By: Rick
Helpful and easy to sign up
It was very easy to sign up and Megan was helpful answering any question. I like the fact that there were not many walls to prevent qualifying my furbaby with trupanion.
Insurer: Trupanion
By: Lisset
Easy, fast enrollment!
The person I enrolled with was SUPER helpful & knowledgeable. Great sign up process.
Insurer: Trupanion
By: Julia
Finally a pet insurance co that cares.
You're not like other pet insurance companies, you pay the vet directly. I don't have to take out a loan to pay for the vet and then wait at least a week for reimbursement. I understand why people are giving up their pets. They can't afford the medical bills for them.
Insurer: Trupanion
By: Carole