Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Great customer service
Friendly, helpful, knowledgeable customer service helped me switch to payment on my own, and add another pet.
Insurer: Nationwide
By: Ophelia Winterbottom
We had to put our dog down and they…
We had to put our dog down and they called with condolences and to check on our other pup as well. We got reimbursed exactly as expected, and they took care of automatically cancelling our deceased pup’s policy so we didn’t have to even think of it. It’s not easy losing a family member but they did everything they could to make it easier
Insurer: Spot
By: Kyndra Wyse
Great Experience
The rep was very helpful in going over options and pricing which helped in selecting the best policy for us
Insurer: Nationwide
By: customer
Great Customer Service
The Customer Service agent went out of his way to help resolve my issue. He was very, knowledgible, kind, respectful and friendly. 10 star service from Fetch Insurance!
Insurer: Fetch
By: Jeanne Boudreau- Capaldo
Representatives was helpful and prompt.
Representatives was helpful and prompt.
Insurer: Nationwide
By: Dasia
Pumpkin insurance for pets
When I call pumpkin insurance, all Reps whom attended to me for whatever reason, we're very nice Nice and helpful. Would have listened to me and they would explain everything to me very nicely and precisely
Insurer: Pumpkin
By: Patty
We have a new pet and were looking for…
We have a new pet and were looking for pet insurance. I did a lot of research and Fetch kept coming up. When I called I spoke to Laura who was very knowledgeable, helpful and patient as I had may questions. When I hung up with her, I said to my husband "now there is someone who really likes her job." I would definitely recommend Fetch based on my interaction Laura.
Insurer: Fetch
By: Beverly Anne Pastore
So informative and very patient with…
So informative and very patient with answering my questions . It was so easy to sign up … Josh is an asset to your company
Insurer: Fetch
By: Kari Tobey
Simple Claims Process
I appreciate how quickly claims are handled and completed. I always receive ample communication emails to keep me updated with claim statuses. I have found MetLife easy to work with and reliable.
Insurer: MetLife
By: Erin H.
Worst pet insurance ever
Worst pet insurance ever. They stall on paying your claims. My dog had her first UTI a nationwide insurance said it was a pre-existing condition. It took them three months to even reply after I had spoken to several supervisors. The supervisors would give me their direct email and when I would email them, I wouldn’t get a response. I finally canceled the pet insurance two months ago and they are still taking money out of my account. I called customer service the other day and they said it would take 3 to 4 months to reimburse me my money. I should’ve known and read reviews that they were a bad pet insurance there nationwide app doesn’t even work properly. If there was zero stars, I would rate them that.
Insurer: Nationwide
By: Fish Robles