Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Very helpful customer service and user…
Very helpful customer service and user friendly website for submitting claims as well as quick payouts
Insurer: MetLife
By: Sheila Zack-Harrison
Kevin was able to explain the plan I…
Kevin was able to explain the plan I needed and made applying easy!
Insurer: Nationwide
By: EG
Rosie was very helpful and amazing at…
Rosie was very helpful and amazing at hearing out my needs and concerns and getting my pets needs met with a good policy insurance plan.
Insurer: Nationwide
By: Daisy
You claim department
You claim department continues to be a problem and communication to your customer continues to a challenge for MetLife
Insurer: MetLife
By: Rosita Bagheri
The agents were very helpful
The agents were very helpful. They explained how fetch worked. They were very patient and answered all my questions. I am very pleased I chose fetch.
Insurer: Fetch
By: Joan
The staff was really helpful and…
The staff was really helpful and supportive. When we got disconnected, it was super easy to get back in touch with the agent.
Insurer: Nationwide
By: Michelle
I signed my first puppy up online
I signed my first puppy up online. I added a 2nd puppy today and called in. I talked to Nadine, she was fantastic. Explained things I definitely did not notice online. I haven't used yet, and hope to never need to. However, if I do I feel confident that I haVe good coverage.
Insurer: Fetch
By: Leigh Ann Teubert
First claim experience.
Easy to file claims and quick response.
Insurer: Healthy Paws
By: EK
New Plans Just Make Things More Complicated
I was told my pets' type of coverage plan was no longer being offered so I canceled. Spoke to a rep about their changing plans and got on their new plans, but now my pets have "pre-existing conditions" (which came into existence under the original plan). Definitely feel like this situation should have been handled better. I'm not a new customer. Additionally, their new plans don't offer the same coverage as the discontinuing plans, and there are a whole new set of restrictions that come with them. Pretty disappointed. But it's not like there's anything better. Insurance sucks no matter who it's for. Now it just sucks more.
Insurer: Nationwide
By: Adriana Lovejoy
Good experience
So far, my experience with Pumpkin has been great!! They offer great coverage, customer service, and good response time to claims. I currently have a big dental surgery claim pending for one of my fur babies. We'll see if they remain 5-stars. Make the right choice Pumpkin. :)
Insurer: Pumpkin
By: James