Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Because I am a new customer and haven't had any claims the representatives have been very nice and informative.
Because I am a new customer and haven't had any claims the representatives have been very nice and informative.
Insurer: Trupanion Canada
By: Christine
Customer service has always been great
Customer service has always been great
Insurer: Trupanion Canada
By: Heather
Michelle answered my questions and was very helpful.
Michelle answered my questions and was very helpful.
Insurer: Trupanion Canada
By: Susan
All customer support is excellent!
All customer support is excellent!!!
Insurer: Trupanion
By: Maryann
Because of Keisha's understanding of our situation with Brownie dog and explaining to us how our coverage was supposed to work.
Because of Keisha's understanding of our situation with Brownie, dog, and explaining to us how our coverage was supposed to work. We can have help with funds to keep her well in the future
Insurer: Trupanion
By: Jenny
Because she was informative and had excellent customer service skills.
Because she was informative and had excellent customer service skills.
Insurer: Trupanion
By: Sofia
Brad was very knowledgeable and professional.
Brad was very knowledgeable and professional. A pleasure to speak with
Insurer: Trupanion
By: Tammy
Every tech I've ever spoken to at Trupanion has been patient calm helpful and understanding.
Every tech I've ever spoken to at Trupanion has been patient, calm, helpful, and understanding. I've never had a bad experience when calling Trupanion.
Insurer: Trupanion
By: Sharon