Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Customer service representative was…
Customer service representative was excellent. Explained everything in detail.
Insurer: Prudent Pet
By: Thomas DiArenxo
Easy to use, almost perfect
Laid out easily. Took off a star because I had to chat to find out when the preventive policy would go into effect and it took a long time for someone to connect to the chat.
Insurer: MetLife
By: Jennifer Smith Braga
I've called twice with…
I've called twice with questions/concerns and was able to talk to a friendly yet professional woman. She was able to quickly help me both times to get me the answers I needed!
Insurer: Pumpkin
By: Jan
You make it easy to submit claims and…
You make it easy to submit claims and whatever documentation is necessary. Payments are simple, fast, clear. Love your service.
Insurer: MetLife
By: Cliff
I can’t get in touch with a live person…
I can’t get in touch with a live person the automated person can’t pull up anything extremely frustrating
Insurer: Nationwide
By: customer
the site was easy to use
the site was easy to use
Insurer: MetLife
By: Betty Johnson
We are so happy we got Pumpkin…
We are so happy we got Pumpkin insurance for our Bob. Also it's such a blessing they had Pet advocates that always response right away and how amazing they were when we found out our boy has hip dysplasia and that he has always been healthy and never shown signs of it including he has had amazing vet visits which he never showed signs until he started limping. The advocate was so loving with me and understood how devastated we are and calmed my heart. Thank you Pumpkin !
Insurer: Pumpkin
By: Cheryl Lynn
DO NOT get your pet Lemonade Pet Insurance it's a SCAM In My Opinion
DO NOT get your dog or cat Lemonade Pet Insurance. It is cheap for a reason and you truly get what you pay for. I have been with Lemonade since 2019 and have had to fight them repeatedly for payouts over the years. What happened this week with one of my cats was the last straw. I filed a formal complaint with the California Department of Insurance and submitted all of my documentation for review. Lemonade Pet Insurance has started another medical history review for this cat even though they already completed one five months ago and already have his full records. This time they contacted twelve different veterinary offices. Many of these clinics are for my other cats or for my dog who sees multiple specialists. Some clinics are closed. Some have never treated this cat. None of them have any records that relate to this claim. I am now receiving calls from confused veterinarians who are asking why Lemonade Pet Insurance is reaching out to them, and several expressed concern once I explained what was happening. This pattern of delays, unnecessary requests, and improper handling is exactly why I filed a complaint. Pet parents, please research carefully before choosing Lemonade Pet Insurance. They make an already stressful situation even harder.
MetLife came through for me and my dog…
MetLife came through for me and my dog big time with CCL surgery. I was very skeptical, given the industry, and I did a ton of research. MetLife covered everything they said they would. It has been a completely frictionless process, and pretty fast claim review and immediate payment. Customer service has been fantastic. I can't believe I'm saying this about an insurance company. We'll see if my rate goes up after one year...
Insurer: MetLife
By: customer