Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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MetLife Pet insurance is amazing
MetLife Pet insurance is amazing and I highly recommend them. My Ginny was diagnosed with Indolent T-Cell lymphoma and they have covered diagnosis bills, treatment bills (monthly), and even her prescription food. All claims were easily submitted online and paid very quickly! I would give them 10 stars if I could.!
Insurer: MetLife
By: customer
Thank goodness for Dog insurance with Embrace
My dog was hit by a car and Embrace were very helpful when I called them about this. I submitted all the paper work and received payment within a few days. Would recommend them Easy to use system for claims and extremely polite staff.
Insurer: Embrace
By: Leanne
Rosie was very knowledgeable and…
Rosie was very knowledgeable and helpful.
Insurer: Nationwide
By: customer
Customer Service was very helpful and…
Customer Service was very helpful and knowledgeable
Insurer: MetLife
By: Dan
Very pleased with Embrace
Embrace Insurance has a easy to use app for filing claims and they provide excellent communication about the status of a claim. I am very pleased with the coverage our policy has provided.
Insurer: Embrace
By: Ann H Davis
very good service
i’ve always been very happy with the ASPCA services and that is why I continue to use them for my new pets. It is easy to communicate with staff and prompt responses are always received.
Insurer: ASPCA
By: Francine
They can can’t answer my questions
I keep calling I get no answers today. I got put on hold and then to a voicemail which no one’s responded to. I haven’t paid any of my claims since August so I would say I am not a very happy customer. They used to be great, but now not so much..
Insurer: Embrace
By: Angela Caprara-Kite
Very informative representative
Very informative representative
Insurer: Nationwide
By: customer
I am going to be honest
I am going to be honest: I was worried. But my first claim ever submitted was so easy and the wonderful employees at Embrace processed it so quickly, delivering me a comprehensive breakdown and everything and a quick return on my refund. My pup needed extensive testing with a specialist and I would do anything for him. Embrace gave me peace of mind that I could do that and more within my policy and have the financial help I needed to do it. I cannot speak more highly of Embrace and will continue to utilize their services for my pup now and my pups in the future.
Insurer: Embrace
By: Margo
An Awesome Experience
I want to express my sincere gratitude to the Amazing Amanda Mello, who was my representative today, for her supportive ability to carefully explain the plan and answer any questions that I had, which made my decision to choose Fetch the best one for my pet insurance needs. Customer service is very high on my list when it comes to services. Amanda was invaluable, pleasant, knowledgeable, and confident in sharing how the company's plans worked. It is nice to work with someone who is excited about their job. It speaks volumes about the company's reputation. I would definitely give Amanda 10 or 15 stars if that were an option. Thank you, Amanda!
Insurer: Fetch
By: Kim G.