Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Because of thee help we have already received
Because of thee help we have already received
Insurer: Trupanion Canada
By: Patricia
Because she was very helpful and I love how quick I always get through.
Because she was very helpful and I love how quick I always get through. Excellent Customer service
Insurer: Trupanion Canada
By: Lisa
Ashley was very pleasant and able to answer all my questions.
Ashley was very pleasant and able to answer all my questions. Trupanion is a true companion in the overall Healthcare of my dog.
Insurer: Trupanion
By: John
Sophieâs mom
Easy to submit claims on mobile app. Quick confirmations and correspondence. Fast payment.
Insurer: Trupanion
By: Denise
Great Scott!
Scott was very helpful
Insurer: Trupanion
By: Sheila
Smooth and simple process
The process was clear and simple
Insurer: Trupanion
By: Stuart
Love Trupanion
Very easy to put claim in and got a decision very quickly.
Insurer: Trupanion
By: Katherine
Very nice representative who provided clear information regarding coverage.
Very nice representative who provided clear information regarding coverage.
Insurer: Trupanion
By: Ann
I'd recommend Healthy Paws to anyone
I have a Healthy Paws policy that reimburses 90% of covered expenses after a $500 deductible. My dog ingested something that caused a blockage in his intestines and nearly killed him. It required the services of an internal medicine specialist who performed surgery and was able to remove the blockage. He had multiple complications and was hospitalized for nearly a week. Ultimately, the charges were over $22k. Healthy Paws reimbursed me for 90% of the covered expenses, just like it was supposed to work. If I didn't have Healthy Paws, I would not have been able to afford the care I needed. The company was very responsive throughout the process and the reimbursement is in my bank account before my credit card bill is due.
Insurer: Healthy Paws
By: Kevin
Chocolate bad; Healthy Paws good :)
My too smart for his own good dog opened a mason jar and ate a bunch of chocolate. At the emergency clinic you could tell the vet wanted to keep him overnight but was worried the expense would be too much. I said I have pet insurance and her whole body relaxed. My doggo got the best care, has no liver damage and is back to his old self. I received a reimbursement check within a week and can now pay off my credit card with zero interest. So thankful for Healthy Paws
Insurer: Healthy Paws
By: Laurie