Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
71,493 total
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Happy with insurance
Amber McDonald was very kind and professional!
Insurer: Trupanion
By: Patricia
Customer service was very helpful and friendly
Customer service was very helpful and friendly
Insurer: Trupanion
By: Shijil
Trupanion Rocks!
Each time I have called representatives are friendly, professional, and helpful.
Insurer: Trupanion
By: Melissa
Yall always come through and so very kind is everyone if I have questions.
Yall always come through and so very kind is everyone if I have questions.
Insurer: Trupanion
By: Heidi
Very happy
Hi Furkin, Today I called for my pet Tillie as I heard about you guys from my uncle who recently enrolled with you guys. I was looking for a quote and possibly enrolling with Furkin. I am very happy to say that I got all the information I needed. The representative I spoke to, Devin, was extremely helpful and professional. She answered all my questions and was very thorough in all the information she was giving me. She did not use any language that would be up for interpretation (was very clear) and was very patient with me and happy to repeat when I didn't quite catch something. Extremely pleased with the service and the quote I got. Looking forward to moving forward with you guys. Have a wonderful day.
Insurer: Furkin
By: Yasamin
Easy But Slow!
Easy to upload the claim, but took a long time to process considering this was repeat of previous claims for medication refills.
Insurer: Trupanion
By: Cheryl
Glad we had Trupanion!
First time using Trupanion claim service went smoothly. We were reimbursed all invoices less the 10% coinsurance.
Insurer: Trupanion
By: Marylue
Rosieâs Stella.
Signing up was easy and very professional. Nice and friendly service.
Insurer: Trupanion
By: Rosemarie
Trupanion - amazing support
I have to thank Trupanion for their incredible support over the years with our toy poodles. Our beloved Hattie just had emergency gall bladder removal surgery, which was nerve wracking and uncertain and expensive (!). Knowing Trupanion was there for us helped alleviate the anxiety of our dear pet going into surgery. Their expedited process also means we are getting reimbursed literally within a week of thaw surgery. Thank you thank you, Trupanion!
Insurer: Trupanion
By: Joe
Recommend Trupanion
Trupanion makes the claim process wonderfully easy through their app. They pay directly to many veterinary providers and their owner reimbursement is remarkably quick. They offer many different coverage plans which their rep explained very well when I purchased insurance to cover my German Shepherd.
Insurer: Trupanion
By: Chris