Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
75,511 total
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So happy I got this insurance!
Very efficient and great service!
Insurer: MetLife
By: Ann Braun
I love Embrace
I love Embrace. I always recommend Embrace every time people ask about insurance for their loved ones. They fart animals. I read them at 10 they always are there for me and my claims get settled real quick.
Insurer: Embrace
By: Emily
just bought it and she answered my…
just bought it and she answered my questions
Insurer: Prudent Pet
By: customer
A must for responsible pet owners
Pet insurance is a must, and MetLife has been such a great one for me and my pup. Customer service and claims department are always quick and professional. The flexibility to choose your plan terms is incredibly useful and you know you are getting what you pay for.
Insurer: MetLife
By: Chae C.
Amanda Mello was an amazing advisor she…
Amanda Mello was an amazing advisor she answered all my questions
Insurer: Fetch
By: Desirae Romano
She is very nice and very helpful
She is so sweet and helpful and good in communication
Insurer: Sonnet
By: Shahin Toubaei
Received response to my note quickly
Received response to my note quickly. Tone was respectful, knowledgeable and friendly with an offer to call if further explanation needed. I did call as I could not find on the policy what I was looking for and agent walked me through it.
Insurer: Sonnet
By: Theresa Hunt
Excellent Pet Insurance Company
I dealt with Carla Stevens to secure a new policy for my dog on October 6/25. She was terrific and answered all my questions thoroughly.😊😊😊 I am so happy that I found this new company and am sure I will be very pleased.
Insurer: Fetch Canada
By: Jeanette Kam
Great experience!
Great experience! Quick payments via Zelle - couldn't ask for better. The CSR was very clear but I can't say the same for the documentation ;-)
Insurer: MetLife
By: Roger Bencivenga
Easiest company to submit claims to and…
Easiest company to submit claims to and they are very prompt in their response.
Insurer: Embrace
By: Julie Climer