Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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"I'm very please with PetsBests, my baby Jasmine is been under their policy for 6 years. Durring this time she had two surgeries and have visited her veterinary several times. Every time PetBests responded quickly quickly to my claims. "
Very Satisfied
I have had Pets Best for 3 years. At the time I purchased the policy, I had no idea that my dog was about to face some real health challenges. One required a major operation and the other requires life long monitering and medication. I have been very happy with the responsiveness of Pets Best in paying my claims.
Fetch doesn’t calculate claims properly
I am a Canadian, holding a Canadian policy but my cat has to see a specialist in the US. We have been going to BluePearl for 2-3 years now and are paying our invoices in US dollars. However, every single time I submit a claim with Fetch, even though I include a note reminding them that the claim amount needs to be properly calculated and converted from US dollars to Canadian dollars they always assume that the invoice amount is in CAD dollars and cover me for 80% of that, resulting in me calling them every time over and over again, having to explain that, only to result in another claim reassessment every time and more waiting ( at least another 30 days) to reimburse me for the currency exchange rate amount. It’s been years of having this issue with Fetch and they still haven’t found a way to correct it, even though I have brought it to their attention countless times! Very frustrating, having to call them every single time they make a mistake and being constantly under reimbursed or not paid out correctly! I gave them so many chances to fix the problem before I wrote this review but they still haven’t fixed it to date!
Insurer: Fetch Canada
By: Ilina Farrow
Jeremy was amazing
Jeremy was amazing. Very thorough and explained the coverage in a very clear and concise way. I am grateful to have had such a pleasurable experience
Insurer: Nationwide
By: Kathryn Steblay
Wonderful company
Wonderful company! We really never have any trouble having our vet bills covered by them!
Insurer: Pets Best
By: Reign
It was easy to submit my claim and I…
It was easy to submit my claim and I had my payment from spot in about 9 days.
Insurer: Spot
By: Joe Minuti
Excellent service
We've been with SPOT for our 2 dogs a few years and never filed a claim. When my one dog tore his knee and had to have surgery we filed our first claim. The whole process was easy and smooth and we received our reimbursement within 2 weeks of filing.
Insurer: Spot
By: Warren
Singlehandedly the worst…
This is singlehandedly the worst insurance I've ever had the displeasure of being subscribed to. Didn't get a single cent back from the "completed" claims. I had to pay $2k+ for my kitten's Feline infectious peritonitis (FIP) within the last MONTH and had Embrace weeks before the visits AND the diagnosis. The tests, bloodwork, visits, compound medicine, they all added up to $2,000. I paid $125~ for Embrace membership (2 months) and they could only refund a measly $9. I cannot stress this enough... I'd rather pay $2,000 out of pocket five times every month than to have to pay $50 a month to Embrace ever again. Also their customer service is bad. I kid you not, within the same day, I waited for 20 mins for the first call, and 30 mins ON THE DOT for the other call. I was this close to hanging up. And they have the audacity to have a voice line in the hold-call that says they're rated top customer service by some company. That's real funny. Save your money, mental health, time, and your pet's time. DO NOT SIGN UP FOR EMBRACE PET INSURANCE. Actual thieves.
Insurer: Embrace
By: hllxwn